Software Engineering Manager

3 semanas atrás

Porto, Porto, Portugal Content Guru Tempo inteiro

**About Content Guru**
We are a leading provider of cloud communications solutions, enhancing customer engagement and experience for businesses worldwide.
Our cutting-edge technology includes AI and propensity modelling, creating seamless end-to-end customer journeys that inspire loyalty and drive organizational success.
**Job Description**
We are seeking exceptional senior software developers to lead our team with 4+ years of experience managing and motivating high-performing teams. As a key member, you will ensure the software meets agreed acceptance criteria and the team's definition of done.
This hands-on role requires an individual who is passionate about developing high-quality output from a motivated team by leading by example and being a subject matter expert in multiple languages.
You will be responsible for design, development, testing, deploying, and maintaining up-to-date applications and services, enabling us to deliver mission-critical communications solutions for customers.
**Key Responsibilities**
- Responsible for the software engineering output of the team
- Mentor direct reports within the same agile team
- Complete performance reviews and personal development plans for direct reports
- Manage performance issues in conjunction with your own line manager, including performance improvement plans and absence improvement plans
- Assist in recruitment activities, including recruitment days, phone, and face-to-face interviews
- On an ongoing basis, consider the performance of team members and raise concerns with your own line manager and/or people team
- Facilitate agile/Scrum ceremonies, refinement, planning, review, and retrospectives
- Track and support the team implementing changes from retrospectives
- Provide weekly reporting of team progress to the department head
- Collaborate with other teams and departments to ensure that deliverables from the team meet the customer's expectation
- Collaborate with the Product Owner to manage the Product(s) backlog and give guidance on timeframes for deliverables
**Development**
- Write code in appropriate languages, principally C#
- Design the architecture of new application components and achieve internal sign-off for development specifications where required
- Work within an Agile team to develop applications to meet product/customer requirements
- Thoroughly test new features or developments to ensure they perform the desired task correctly in all cases
- Work with Quality Assurance teams/processes to validate builds ready for launch
- Maintenance & Improvement
- Problem solve and fix bugs as discovered/reported
- Perform ongoing maintenance or upgrade of the platform as required, following internal change procedures at all times
- Peer review colleague's work
- Share ideas and work on projects for improving applications, process, or the wider platform
- Review projects/deployments and learn lessons to improve future performance
- Design and pilot prototype applications where required
- Stay up-to-date with software development trends and technological advancements, learning and testing new technologies, frameworks, and languages as relevant
**Requirements**
- Bachelor's Degree in a STEM, Computer Science, or related subject
- Good experience of developing commercial projects/applications in C# or React
- Good experience in SQL and using relational databases such as Microsoft SQL Server
- Experience in source control, in particular Git
- Experience working within an Agile environment, in particular Scrum, and applying supporting practices
- Can demonstrate Right to Work in Portugal or hold a valid work VISA if applicable
- Good understanding of English language
In addition, any experience in the following would be beneficial:
- Some knowledge and understanding of AI and ML concepts
- Experience of JavaScript, TypeScript, and associated frameworks and libraries, in particular React.js
**About the Company**
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany, and Japan, and our award-winning proprietary cloud services now power some of the largest organizations across the globe.
Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability, or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.

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