Instructional Designer
Há 1 mês
Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
The purpose of the role is to design and deliver training for our Customers, Internals and Partners.
The ID supports the Lead ID and researches and scripts training material, recording all training and supporting the creation and management of assets such as action maps, learning objectives, outlines, storyboarding and other documents. Usually working on 1-2 projects at a time.
Accountabilities & Responsibilities
Attends stakeholder/SME meetings with either the Project Manager or Lead ID to understand requirements and input into solutions best suited for the customer needs, using the processes developed
Designs and develops training and curricula supported by the Lead ID
Develops interactive and immersive content utilizing all tools available
SME collaboration and knowledge transfer
Develop content that delivers high CSAT scores
Can recommend technologies and methodologies for creating content
Identify service improvements in processes and other areas
Maintains and updates learning content
Be an advocate and carry the flag for quality and innovation in our content
Provides support services for content where required
Qualifications
Degree level or postgraduate qualifications are desirable, particularly in a relevant field
Proven experience as an instructional designer, instructor or content creation or similar for a minimum of 1.5 years
Familiarity with e-learning platforms and tools
Experience developing lessons, curricula and small training programs
Worked for a software company in a similar position
Required Skills
Excellent communication skills, oral and written
Attention to detail and ability to maintain accuracy
Collaboration skills and ability to work with SMEs
Give and take constructive feedback
Ability to evolve and adapt with change
Good organization skills with ability to prioritize
Presentation skills
Influencing skills
Creative thinker and innovator
Good networker
Knowledge of ID methodologies and technologies
MS tools – Excel, PowerPoint, Word
Camtasia studio or other development tools
Preferred (not necessary)
Experience in project management
Additional formal and professional training with certifications in areas such as LMS or Instructional Design principles and leadership are beneficial
Additional Information
Join Unit4 and you'll be part of one of the most exciting journeys in the cloud software space today. We're a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career.
A culture built on trust. That's why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place.
Work, learn & be inspired by some of the best talents in the software space.
Whole host of great benefits & perks.
Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers
Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society.
Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our "be genuine" value.
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