Marketing & Client Service Specialists (English & Chinese Bilingual) - Full-Time
2 semanas atrás
Job DescriptionCompany OverviewThe Golden Portugal is a market leader in Portugal's immigration and investment sector, specializing in the Portugal Golden Visa and D Visa programs. We pride ourselves on offering transparent, high-quality services to global clients.
A-list Player WantedWe are seeking an A-list player — someone who is proactive, highly adaptable, and eager to learn and grow in a fast-paced, international environment. This is a mid-level role offering significant career progression opportunities within our company.
Role OverviewThis is a multi-functional role with three core responsibilities:
Marketing & Social Media (50%)Client Service & CRM Management (30-40%)New Market & Product Development (10 - 20%)Key ResponsibilitiesMarketing & Social Media Management (40%)Content Translation & Localization: Translate and adapt all English-language marketing materials (website content, social media posts, email campaigns, guides) into Traditional and Simplified Chinese with cultural sensitivity.Video & Social Media Content Creation: Manage and update YouTube, Facebook, Instagram (current). Initiate to explore posting on WeChat, Xiaohongshu, and Weibo.Collaborate with the team to create, edit, and post engaging video content related to Portugal immigration and lifestyle.Actively engage with followers through comments, messages, and community-building activities.Email & CRM Marketing: Assist in managing email campaigns, lead nurturing, and automation through our CRM system (Pipedrive).AI & Automation Tools: Utilize ChatGPT, Airtable, Make, and Zapier to enhance marketing automation and streamline processes.Client Service & CRM Management (40%)Client Relationship Management: Maintain and update the CRM system, ensuring client information is accurate and well-organized.Client Support: Guide clients through the immigration process, providing support with documentation, bank account opening, tax registration, and liaising with key stakeholders (lawyers, fund managers, and banks).Client Communication: Respond promptly to client inquiries via email, WhatsApp, Line, and WeChat, ensuring a high level of service.Application Process Assistance: Help clients prepare and organize necessary documents for visa applications.Team Collaboration: Work closely with internal teams and external partners to ensure a seamless client experience.New Market & Product Development (10 - 20%)Market Research & Learning: Stay up to date on new immigration programs in countries like Hungary, Greece, and other emerging markets.Learn about residency and citizenship programs in new markets and analyze opportunities for business expansion.Content Development: Create knowledge base documentation for all new immigration and investment products.Develop marketing materials, blog posts, guides, and internal reference materials to ensure the team and clients have accurate information.Knowledge Management: Organize and maintain a structured content repository for all immigration products.Ensure that all content is regularly updated and accessible to team members and clients.RequirementsFluent in Cantonese and/or Mandarin (fluency in both preferred).Must be proficient in Traditional & Simplified Chinese (reading, writing, and typing).Intermediate English proficiency (written & spoken).Marketing & Social Media Experience: Experience managing YouTube, Facebook, Instagram, WeChat, Xiaohongshu, or Weibo.Familiarity with social media engagement.Client Service & CRM: Experience in customer service and managing CRM platforms (Pipedrive preferred).AI & Automation Tools: Experience with or willingness to learn ChatGPT, Airtable, Make, Zapier for automation.Work Environment: Hybrid role with 2-3 days of remote work per week (based in Lisbon).What We OfferCareer Growth: Opportunity to transition into senior marketing or operations roles.Training: Hands-on training in Portuguese immigration processes, marketing tools, and CRM systems.Autonomy & Innovation: A chance to work independently and bring new ideas to the table.Supportive Team Culture: Work in a high-performing, multicultural team with strong industry expertise.How to ApplyIf you're an ambitious, growth-driven professional looking for a dynamic career in marketing, client service, and new market development, we'd love to hear from you. Apply by sending your CV and a brief cover letter to us.
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