Incident Manager
3 semanas atrás
Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:
Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.
At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.
We are looking for an Incident Manager - Fluent in French for a project based in Porto (Hybrid work model - twice a week at the office).
Responsibilities: Manage and resolve incidents in a timely manner;Use ServiceNow for ticketing and tracking incidents;Analyze logs to identify issues and trends;Communicate effectively with team members and stakeholders;Work on improving incident management processes.Requirements: Experience with ServiceNow;Knowledge of log analysis;Familiarity with THEIA is a plus;Fluent in French (C1 minimum - mandatory);The candidate must be living in Portugal (mandatory).If you're interested in this job please send your CV in English.
Decskill is committed to equality and discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.
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