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We are looking for a Network Support Engineer to join a project at a company specializing in the management of financial markets. Responsibilities: Investigate and troubleshoot network problems, conducting in-depth research for specific solutions; Swiftly respond to alerts generated by monitoring tools; Execute and oversee network changes while adhering to the designated change management process; Prioritize tasks based on Service Level Agreements (SLAs); Proactively recognize, take ownership of, and escalate any issue or problem that may potentially impact services; Collaborate with the team to identify opportunities for service improvements within processes and procedures. Requirements: Previous experience in a Network and Security support role; Hands-on experience with system and network infrastructures, including LAN and WAN technologies; Good understanding of Network Protocols TCP/IP, DNS/NTP, and Routing Protocols (OSPF, BGP); Troubleshooting experience with Juniper and Cisco equipment (Plus); Familiarity with the use of monitoring tools (Grafana, Nagios, and/or LibreNMS); Effective communication, proactive, and attention to detail skills; Strong collaborative skills with the ability to work effectively in a team; Availability to work inshifts (24/7); Fluency in the English and Portuguese language is required. #J-18808-Ljbffr