Senior Engineering Manager | Core Apps

Há 5 dias

Porto, Portugal Five9 Inc. Tempo inteiro

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.Core Apps team is in charge of web applications and micro services for the main applications at Five9. Our 3 teams are located in US, Australia and Portugal. We are looking to significantly expand Portugal team.Our 3 main applications Agent Desktop Plus, Supervisor Plus and Admin Console represent a significant part of Five9 customer base and often are the largest enterprise customers with high demands for reliability and number of concurrent agents. Come to our team to expand and update these applications and help Five9 conquer the enterprise contact center market.Key Responsibilities:Lead and mentor a team of software development engineers responsible for designing, implementing, monitoring and tooling our cloud services.Oversee the design, development, and implementation of features and functionality aligning with the projects goals. Ensure adherence to best practices, standards, and security protocols.Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.Drive the adoption of modern technologies, tools and practices to streamline development workflows, improve efficiency, and enhance the quality and reliability of our software.Understand various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.Manage relationships with cloud service providers, tool vendors, and other external partners.Drive a culture of collaboration, knowledge sharing, and continuous learning within the team and across the organization.Key Skills:3+ years of experience in a leadership or management role, with demonstrated ability to lead and motivate teams.Ability to hire and onboard developers at rapid rate.Expertise in public cloud, server-side technologies.Awareness of security best practices and the ability to implement security measures to protect applications and data.Ability to work independently and as part of a collaborative team.Strong commitment to delivering high-quality code and solutions on time and within scope.Experience with Contact Centre, IVR, Virtual Agents.Experience with any public cloud platform (AWS or GCP) is a huge plus.Five9 SharesBonus SchemeMedical InsuranceLife Insurance25 day Annual Leave + Public Holidays#LI-RM1 #LI-HybridFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.How did you hear about opportunities at Five9? *If you were referred by a current Five9 employee please enter the employee's name here:Which best describes your right to work in Portugal? *The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well.The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries.• The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits.• Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation.• The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes.• Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities.• For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes.• The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied.• The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments. *Are you a current Five9 employee? If so, please apply through the Internal Job Board in Greenhouse.Enter the verification code sent to to confirm you are not a robot, then submit your application.Security Code *#J-18808-Ljbffr

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