Product Experience Director – K12 Education

Há 6 dias


Vila Real, Vila Real, Portugal Kautak Learning Lda (Skillup Europe) Tempo inteiro

.Position: Product Experience Director – K12 Education (Portugal)Language Requirement: Must be fluent in PortugueseAbout the Role: We are looking for a Product Experience Director with expertise in K12 education to lead the development and implementation of customer-focused learning solutions.
You will be responsible for defining best practices, processes, and standards to enhance the overall product experience while collaborating with internal teams and third-party vendors.This role is ideal for someone with a deep understanding of K12 education, strong customer experience (CX) leadership, and a proven ability to manage educational product design while ensuring scalability and effectiveness.
You will also be responsible for building and leading a team to establish a robust ecosystem for delivering large-scale K12 education projects.Key Responsibilities:Product Experience & StrategyDefine and implement customer experience strategies tailored for K12 educational solutions.Develop best practices, processes, and guidelines to ensure high-quality product experience.Identify pain points in the teacher, student, and parent experience and drive improvements.K12 Design & ImplementationOversee the design and implementation of innovative K12 education solutions.Ensure products meet pedagogical and curriculum standards while enhancing engagement and learning outcomes.Develop a roadmap for scalable and adaptable learning experiences.Team Building & LeadershipBuild and lead a team to set up the ecosystem required for delivering a large-scale K12 project.Hire, mentor, and manage high-performing teams focused on customer experience and product design.Establish a culture of continuous improvement, innovation, and excellence.Stakeholder & Vendor ManagementCollaborate with third-party vendors, partners, and internal teams to ensure seamless integration of solutions.Set up processes for vendor evaluation, onboarding, and quality control.Maintain strong relationships with educational institutions, policymakers, and key stakeholders.Customer Experience & User-Centered DesignChampion a user-centered design approach, ensuring that student, teacher, and parent needs drive product decisions.Utilize data, feedback, and research to continuously improve the user experience.Implement methodologies for measuring and improving customer satisfaction.Qualifications & Experience:Must-Haves:Fluent in Portuguese (spoken and written).5+ years of experience in product experience, customer experience, or education product leadership.Strong background in K12 education, with knowledge of curriculum design and learning methodologies.Proven ability to set up processes, guidelines, and operational standards.Experience working with third-party vendors and partnerships.Hands-on experience with state-of-the-art software for creating exceptional customer experiences.Strong analytical and problem-solving skills, with a data-driven approach to decision-making



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