Support Engineering Manager
4 semanas atrás
.Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group andDesktop Support Group.You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.Key responsibilitiesManagement of a professional support team, including skills development and performance managementOperational control, shift scheduling, accountability for key performance indicators (KPIs)Ensures that all customer cases are responded to within the SLA, and in a professional mannerAct as the customer escalation contact, and ensure that such escalations are addressed appropriatelyAccountability for customer satisfactionContribution to the support knowledge baseContinuous improvement to the team's processes and support service deliveryHire, develop and train support team to match business requirementsWork with the leadership team to drive growth and transformation initiativesRequired skills and experienceExtensive CLI experience with Linux at a technical level (Support, Development, Implementation)Leadership experience, and preferably team management experienceConfidence under pressure, with proven track record of high customer focusPreferably fluent in two languages, English being primary oneExcellent communication skills (verbal and written)Additional Skills That You Might Also BringExperience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologiesProven track record of contributing to Open Source projectsSoftware development experienceExperience in working in support organizationsHands on experience with Canonical's productsAbout CanonicalCanonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations
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Sustaining Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This is an exciting opportunity for an engineering manager, passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.Sustaining Engineering is a business critical team that...
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Support Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers...
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Support Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroOpen source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This is a general track for first-level engineering management positions at Canonical. We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable, and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This is a general track for first-level engineering management positions at Canonical.We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable, and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.The role The Web and design team works as a multidisciplinary inclusive team with world-class user researchers, UX designers, visual designers and web engineers. We work collaboratively with many teams and roles across the organisation including product managers and other engineering teams.As an Engineering Manager at Canonical, your primary responsibility...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.The roleThe Web and design team works as a multidisciplinary inclusive team with world-class user researchers, UX designers, visual designers and web engineers. We work collaboratively with many teams and roles across the organisation including product managers and other engineering teams.As an Engineering Manager at Canonical, your primary responsibility...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.We want to transform the world of software operations by enabling true model-driven operations via next-generation infrastructure-as-code. This will allow companies to run very efficient bare-metal operations for high-performance computing, private cloud, data lakes, AI/ML, and analytics. We need to invent some new technology, and we need to build some new...
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Coimbra, Portugal Canonical Tempo inteiro.The role of an Engineering Manager, Commercial Systems at CanonicalThis engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroThis is a general track for first-level engineering management positions at Canonical.We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable, and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To...
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Coimbra, Portugal Canonical Tempo inteiro.The role of an Engineering Manager, Commercial Systems at Canonical This engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in...
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Cloud Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...
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Openstack Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroWe want to transform the world of software operations by enabling true model-driven operations via next-generation infrastructure-as-code. This will allow companies to run very efficient bare-metal operations for high-performance computing, private cloud, data lakes, AI/ML, and analytics. We need to invent some new technology, and we need to build some new...
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Cloud Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...
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Openstack Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...
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Engineering Manager
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide. Join a team of security experts dedicated to protecting the open-source ecosystem and driving innovation. Your leadership will be instrumental in...
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Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroWe want to transform the world of software operations by enabling true model-driven operations via next-generation infrastructure-as-code. This will allow companies to run very efficient bare-metal operations for high-performance computing, private cloud, data lakes, AI/ML, and analytics. We need to invent some new technology, and we need to build some new...
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Coimbra, Portugal Canonical Tempo inteiroThe role of an Engineering Manager, Commercial Systems at CanonicalThis engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in...
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Engineering Manager, Commercial Systems
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiroThe role of an Engineering Manager, Commercial Systems at CanonicalThis engineering management role is an opportunity for a technologist with a passion for Linux and Ubuntu to build a career with Canonical and drive the success of the business. If you have an affinity for open source development, then you will enjoy working with some of the best people in...
