Senior Real Time Analyst For A Leading Manufacturer Of Drones
2 meses atrás
Lisboa, Portugal, PT
Come and work with us. We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, ensuring the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time Analyst in this project, your daily responsibilities will include:
Monitoring site to ensure optimal staffing levels
Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data
Key daily exception requests, update schedules and respond to escalated issues and ad-hoc requests
Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Create strategic recommendations to improve productivity while balancing service levels and costs
Assist in resolving serious customer complaints and escalated issues
Facilitate, lead, and participate in daily, weekly and monthly business meetings
Simulate different scenarios and develop contingency plans for unexpected events
Work with multiple clients using a variety of tools to monitor & report performance
Create and use standard templates to ensure consistent & accurate reporting
Communicate actively with various groups to share call outs and deviations
To succeed in the role, you will need to have:
Proficiency in English is mandatory
Microsoft Excel knowledge (to be tested during the recruitment process - mandatory)
Ability to communicate KPI data and forecasts to employees at all levels
Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to detail
Availability to work fully from Santos office in Lisboa (mandatory)
Work shift from Monday to Friday 8:00 am to 8:00 pm (the schedule can be updated in the future)
2 years experience in WFM
What we value:
Strong interpersonal and client service skills
Excellent communication skills with all levels of the organization
Strong problem-solving skills
Experience of a multi-skilling or multilingual resourcing
Ability to develop and motivate a team
Benefits. Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
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Lisboa, Portugal Sitel Corp. Tempo inteiro.Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Real Time Analyst for a leading manufacturer of drones - Lisbon, Portugal Senior Real Time Analyst for a leading manufacturer of drones - Lisbon, Portugal We are looking for a talented and accomplished Real Time...
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Lisboa, Portugal Sitel Corp. Tempo inteiro.Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Real Time Analyst for a leading manufacturer of drones - Lisbon, Portugal Senior Real Time Analyst for a leading manufacturer of drones - Lisbon, Portugal We are looking for a talented and accomplished Real Time...
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Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Real Time Analyst for a leading manufacturer of drones - Lisbon, Portugal Senior Real Time Analyst for a leading manufacturer of drones - Lisbon, Portugal We are looking for a talented and accomplished Real Time...
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Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Job Description: Come and work with us. Do you want to provide support for a leading manufacturer of drones, action cameras, and other products? Are you Italian native or fluent with strong communication skills? Looking to make your...
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Lisboa, Portugal Sitel Corp. Tempo inteiroLisboa, Portugal, PTCome and work with us.Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?Are you Italian native or fluent with strong communication skills?Looking to make your career in a multicultural environment in sunny and happy Lisbon?So we have the perfect opportunity for you! Our client...
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Lisboa, Portugal Sitel Corp. Tempo inteiroLisboa, Portugal, PTCome and work with us.We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, ensuring the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.As a...
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Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Job Description: Come and work with us. Do you want to provide support for a leading manufacturer of drones, action cameras, and other products? Are you Italian native or fluent with strong communication skills? Looking to make your career in a...
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Lisboa, Portugal Sitel Corp. Tempo inteiroLisboa, Portugal, PT Come and work with us. We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, ensuring the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.As a...
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