Technical Support Engineer
Há 6 dias
.With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND / OR Hands On working experience in either technical support, technical consulting experience, or information technology experience.
- Candidate must have worked with Dynamics 365 Power Platform family (Power Automate, Copilot Studio, Power Apps, etc...) and related products & services.
- Field experience is desirable.
- Functional and technical knowledge, including troubleshooting, of Dynamics 365 Power Platform product family.
- Excellent communication skills – verbal, listening and written (including technical writing)
- Demonstrated experience in delivering technical training to audiences of all skill levels.
- Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring.
- Proven experience managing and maintaining one or more Microsoft server technologies, such as SQL Server, Exchange Server, IIS, Windows Server, etc. Preferred Qualifications:
- Certification in one or more of the following technologies preferred: Microsoft Power Platform, Dynamics 365 products (Finance and Operations, Customer Engagement, etc..
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