Helpdesk Cybersecurity Specialist

1 semana atrás


Porto, Porto, Portugal Hexa Consulting Tempo inteiro

We are seeking a skilled Cybersecurity Specialist to join our team in Mons, Belgium.
EligibilityOnly EU Citizens will be considered for this role.
Key ResponsibilitiesOur ideal candidate will provide 24/7 support for a dedicated cybersecurity helpdesk, overseeing multi-channel support (phone, email, chat) while maintaining a knowledge base and creating performance/security incident reports.
They will monitor and analyze security events in real-time, manage Secure Management Centre (SMC) operations, and conduct regular audits of security policies and procedures.
The successful candidate will investigate, respond, and recover from cybersecurity incidents, ensuring critical alerts are addressed within agreed service levels.
They will also monitor crypto devices, networks, websites, and email traffic, detecting unauthorized changes, malicious code, or breach of compliance with NATO's security standards.
In addition, they will compile and disseminate cybersecurity documents such as Cybersecurity Daily News and Incident Reports.
They will execute trend analysis for cybersecurity incidents and recommend preventative measures and process improvements.
Required QualificationsCertifications: One or more of the following – CCNA, ITIL Foundation in IT Service Management, TCE 621 and/or TCE 671 Operator Courses (THALES Norway), Red Hat/Linux Professional certifications.
Technical Skills: Proficiency in cryptography, public-key infrastructure, and crypto systems; strong knowledge of Internet Protocol-based networks, router configuration, and risk analysis.
Experience: Extensive background in information security implementation, computer security, and troubleshooting at the system, network, and application levels. Prior experience in CRYPTO operations, NATO standards, and international multi-disciplinary environments.
Additional Requirements: Expertise in computer security policy development and system evaluation/accreditation. Knowledge of NATO structure and operations is advantageous.
SLAs and ExpectationsHelpdesk Availability: 99.9%, responding to incidents within 5-10 minutes for critical alerts.
Event Triage/Analysis: Completed within 15 minutes of detection.
Incident Containment: Resolution within 4 hours for critical cases.
Patch Deployment: Completed within 24 hours upon release.
Why Join Us?We offer an indefinite contract from the start, relocation support, comprehensive health insurance, a hybrid work model, access to continuous learning opportunities, and a collaborative team culture.



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