German Customer Success Specialist In Lisbon
4 semanas atrás
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German Customer Success Specialist in Lisbon, LisbonClient:Cross Border Talents
Location:Lisbon, Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:decf643f0108
Job Views:6
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:Advance Your Career with Us We're searching for an enthusiastic Customer Support Specialist to join our innovative and energetic team. If you're adaptable, friendly, and excel in a fast-paced environment, this role is made for you
Role Overview: As a Customer Support Specialist, you will manage customer inquiries through phone, chat, email, and social media, tackling account, technical, and financial questions. Your efforts will contribute to greater customer satisfaction and support ongoing improvements to our operations.
Key Responsibilities: Deliver exceptional support via phone, chat, email, and social mediaResolve account setup, verification, login issues, financial queries, and technical concernsServe as a trusted advisor, particularly for clients in the sports sectorRespond promptly to customer inquiries, feedback, and issuesFoster strong client relationships through clear, effective communicationEnsure service excellence while adhering to company policiesPropose process enhancements to improve the overall customer experienceRequirements: Fluent in German (C2 level)EU Citizenship or Portuguese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and growWhy Join Us: Attractive Salary: Competitive compensation that values your skillsPerformance Bonus: Recognizing your achievementsMeal Allowance: Covering your daily mealsTransportation Support: Assisting with commuting costsOnsite Work: Engage and grow in a collaborative office environmentReady to take the next step in your customer support journey? Apply today—we can't wait to meet you
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