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Do you know AskBlue?
We were born in 2013, and we provide services in the field of information technology.
We are looking for Application Support to join our company in one of our projects, in Lisbon.
Main Responsibilities: Level 2 application support to e-commerce related applications: Internal users on the applications assistance Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence Change management: plan, test and release functional fix Current business processes maintenance and enhancement and monitoring Incident and Problem management, solutions to common problems documentation" Main Tasks: Provide first class support to all users of the system in a timely and efficient manner Liaise with the developers to communicate issue raised by the business.
Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems).
Maintain a knowledge base regarding support issues and their resolution.
Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk.
Technical Skills: Linux/UNIX & Windows Systems ServiceNow (ITIL) Geneos / Dynatrace (Monitoring Framework) SQL/Oracle Univiewer Scheduler English (3 – Expert) Work Arrangement Hybrid model Offer: Health Insurance; 3 and a half days of leave per year + 22 vacation days; Unlimited access to Udemy.
If you are interested in the opportunity, upload your C.V. or send it to ****** with the reference # 16512757 in the subject.
