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Job DescriptionWe're looking for a well-rounded Senior Software Engineer to be part of our Vikings team in Krakow, Poland.Our team focuses on growing and maintaining our, adding new functionality and building new integrations on top of it.Through this platform, to create personalized experiences that range from sharing knowledge, creating communities and solving requests.Because of this, our work has a direct impact on developers and users of a product that serves billions of requests per month.Ultimately, at Zendesk, we geek out about building beautifully simple software that delivers the ultimate customer experience.Your favorite brands leverage our products to build and nurture relationships with their customers.We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team.We adapt quickly and are constantly innovating - no really, we can't wait to outdo ourselves in the near futureWhat you'll be doingActively shape and develop our theming platform to support both coding and non-coding customisations.Participate  in brainstorming, designing, prototyping, and programming within an agile environment.Spearhead the resolution of complex reliability problems at scale, showcasing comprehensive expertise across the entire technology stack.Champion a deep understanding of the product and cultivate a customer-centric approach within the team.Lead, mentor, and teach team members and promote a culture of continuous improvement.Effectively communicate complex changes, strategies, and technical decisions to stakeholders within the organization with a high level of clarity and consideration.Advocate for team collaboration, actively contributing to the team's knowledge and growth through pairing, code reviews, tech talks, etc.What you'll bring to the roleRequiredExtensive experience working on frontend applications in production environmentsProven understanding of web application development and excellent knowledge of at least 1 client-side scripting language.Experience using observability tools to ensure system reliability at scale.Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues.Open minded and inclusive mentality, both for your colleagues and your work.English proficiency both spoken and written.PreferredPrior experience working with React, Typescript, Redux.Experience building developer tools and/or APIs.Familiarity with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.Experience developing on a themeable platform (e.g.WordPress, Shopify)Contributor or owner of open source projects.Tech StackOur application code is primarily written in Ruby on Rails, JavaScript, TypeScript and React.We use MySQL, Redis, Memcached and S3 to store our data.We use Kafka, REST APIs and GraphQL to communicate between services.We use Kubernetes and AWS to deploy and scale our applications.Zendesk software was built to bring a sense of calm to the chaotic world of customer service.Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience.Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.The Poland annualized base salary range for this position is zl198,000.00-zl340,000.00.Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors.This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.This role must attend our local office for part of the week.The specific in-office schedule is to be determined by the hiring manager.