Spanish Player Support Advocate
2 semanas atrás
.DescriptionAbout the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets.
For more information, visit www.Side.Inc.About the roleSide is looking for a Part-Time Spanish Player Support Advocate (30 hours per week).
As a Player Support Advocate, you'll represent our brand by delivering top-tier support to gamers and loyal customers.
We're looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude.Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience.
We provide full training and ongoing support, with clear career progression opportunities, including Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even Game MasterKey ResponsibilitiesEnsuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue.
Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.Working with your colleagues across the wider global customer community to identify any trends in any customer queries.Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.RequirementsFluency in Spanish & English (reading & writing).Strong attention to detail, communication, and computer skills.Self-motivated, proactive, and collaborative in a multilingual team.Logical, methodical thinking with problem-solving skills
-
Spanish Player Support Advocate
Há 2 dias
Braga, Braga, Portugal TN Portugal Tempo parcialSocial network you want to login/join with:Spanish Player Support Advocate (Part-time), BragaClient:SideLocation:BragaJob Category:OtherEU work permit required:YesJob Reference:cf0ddd1c9967Job Views:4Posted:15.03.2025Expiry Date:29.04.2025Job Description:About the companySide (formerly PTW) is a global video game development and services provider, offering...
-
Spanish Player Support Advocate
2 semanas atrás
Braga, Braga, Portugal Ptw Tempo parcialAbout The CompanySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across...
-
Spanish Player Support Advocate
4 semanas atrás
Braga, Braga, Portugal Side Tempo parcialAbout the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices...
-
Spanish Player Support Advocate
Há 4 dias
Braga, Braga, Portugal Phiture Tempo parcialAbout the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across...
-
Spanish Player Support Advocate
1 semana atrás
Braga, Braga, Portugal Phiture Tempo parcialAbout the companySide (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across...
-
Global Player Advocate
Há 2 dias
Braga, Braga, Portugal TN Portugal Tempo parcialAbout the RoleWe are seeking a Part-Time Spanish Player Support Advocate to join our team in Braga. As a Player Support Advocate, you will be responsible for delivering top-tier support to gamers and loyal customers.Your goal will be to ensure a seamless and positive customer experience while working in a global, multilingual environment.Key...
-
Game Support Advocate
Há 12 horas
Braga, Braga, Portugal Side Tempo parcialAbout the companySIDE is a global leader in video game development and services, providing technical and creative solutions to top developers and studios worldwide.About the RoleWe're seeking a Part-Time Spanish Game Support Advocate (30 hours per week) to represent our brand and deliver exceptional support to gamers. As a Game Support Advocate, you'll work...
-
Spanish Support Specialist
Há 2 dias
Braga, Braga, Portugal TN Portugal Tempo parcialAbout the JobWe are looking for a Part-Time Spanish Player Support Advocate to join our team in Portugal. As a Player Support Advocate, you will be responsible for providing exceptional support to gamers and loyal customers.As a key member of our team, you will work closely with colleagues across the globe to identify trends in customer queries and provide...
-
Technical Support Advocate
Há 4 dias
Braga, Braga, Portugal Phiture Tempo parcialJob DescriptionWe are looking for a skilled Technical Support Advocate to provide exceptional technical support to customers. The ideal candidate will have experience in resolving technical issues related to gaming hardware.Key Responsibilities:Resolving technical issues raised by customers via live chat or phone.Providing clear and concise solutions that...
-
Part-Time Gaming Liaison
Há 2 dias
Braga, Braga, Portugal TN Portugal Tempo parcialAbout the PositionWe are seeking a skilled and passionate Part-Time Spanish Player Support Advocate to join our team in Portugal.As a Player Support Advocate, you will be responsible for delivering high-quality support to gamers and loyal customers while working in a fast-paced, dynamic environment.Key Responsibilities:Responding to customer inquiries via...
-
Multilingual Customer Champion
Há 8 horas
Braga, Braga, Portugal Side Tempo parcialAbout us at SIDE: A pioneering force in the gaming industry, we offer cutting-edge solutions to top developers and studios worldwide. Our commitment to excellence drives innovation and excellence in everything we do.Job OverviewThis is an exciting opportunity for a Part-Time Spanish Player Support Advocate to join our global team. You'll be working closely...
-
Player Experience Representative
Há 4 dias
Braga, Braga, Portugal Phiture Tempo parcialAbout the JobWe are hiring a skilled Player Experience Representative to enhance the gaming experience for our customers. This is an exciting opportunity to work with a global multi-lingual workforce.Key Responsibilities:Providing seamless and positive customer experiences.Ensuring customer queries are responded to within agreed response times.Maintaining a...
-
Spanish Technical Support For Cloud Solutions
3 semanas atrás
Braga, Braga, Portugal Tp Tempo inteiroDo you have excellent communication skills in Spanish?As a member of our Spanish Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.Our client is an American...
-
Customer Experience Advocate
Há 2 dias
Braga, Braga, Portugal Nestlé SA Tempo inteiroNestle SA OverviewNestle SA is a global leader in the food and beverage industry, committed to enhancing quality of life and contributing to a healthier future. As part of our Shared Services Business, we are seeking an experienced Customer Experience Advocate to join our dynamic team.Your MissionTo provide outstanding customer service and support across...
-
Braga, Braga, Portugal Phiture Tempo inteiroWe are seeking a Remote Website Solutions Customer Advocate to join our growing team. As a German-speaking expert, you will be responsible for providing exceptional support to our clients regarding website technical solutions.The ideal candidate will possess strong problem-solving skills, attention to detail, and excellent communication skills. Fluency in...
-
Eu/Latam Spanish Lqa
Há 6 dias
Braga, Braga, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Eu/LatAm Spanish LQA - Game Tester, BragaClient:PTWLocation:BragaJob Category:OtherEU work permit required:YesJob Reference:d254749085b1Job Views:4Posted:16.03.2025Expiry Date:30.04.2025Job Description:About the company PTW is a boutique games services company powered by a global team of passionate, hard-working,...
-
Eu/LatAm Spanish LQA
Há 4 dias
Braga, Braga, Portugal TN Portugal Tempo inteiroSocial network you want to login/join with:Eu/LatAm Spanish LQA - Game Tester, BragaClient: PTWLocation: BragaJob Category: OtherEU work permit required: YesJob Reference: d254749085b1Job Views: 3Posted: 28.03.2025Expiry Date: 12.05.2025Job Description:About the companyPTW is a boutique games services company powered by a global team of passionate,...
-
Customer Service Advocate
Há 2 dias
Braga, Braga, Portugal TN Portugal Tempo inteiroAbout the RoleAs a key member of our team, you will be responsible for reviewing online content received from customers and ensuring that it meets our high standards.You will also be tasked with updating social media content and conducting audits to ensure accuracy.The Ideal CandidateWe are looking for someone with at least 1 year of experience in a customer...
-
Senior Player Support Operations Manager
Há 5 dias
Braga, Braga, Portugal Transperfect Tempo inteiroYour Key ResponsibilitiesThis challenging role offers numerous opportunities for professional growth and development. You will oversee multiple projects simultaneously, ensuring timely delivery and exceeding client expectations. Your key responsibilities will include:Team Leadership: Lead by example, demonstrating best practices and training managers to...
-
Remote Customer Advocate
Há 9 horas
Braga, Braga, Portugal Tn Portugal Tempo inteiroRole SummaryOur client is a rapidly growing e-commerce platform seeking an experienced Customer Support Representative to join their team. The ideal candidate will possess excellent communication skills, a strong ability to empathize with customers, and a keen problem-solving attitude. As a key member of the customer support team, you will contribute to...
