Application Production Support – Banking
3 semanas atrás
Join Our Team: Application Production Support – Banking & AI Technologies Are you passionate about technology and ready to support cutting-edge applications in the Banking and Financing Services sector?
We're looking for an Application Production Support Specialist to join our DTS - IT DIGITAL team, focusing on Artificial Intelligence group applications, including RPA, Chatbot, Document Intelligence, and more.
If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this role is for you
What You'll Do: Provide application support for AI-driven technologies, ensuring smooth operation and minimal downtime.
Collaborate with business teams to understand workflows and address IT needs effectively.
Maintain proper coverage during designated shifts and be available for Holidays/Weekends on a rotational basis.
Proactively pick up tasks and issues received via email, phone, or in person, ensuring timely resolution.
Communicate updates to business stakeholders, team members, and partnering teams on issue/task/project status.
Identify systemic issues, understand root causes, and contribute to long-term solutions.
Automate repetitive tasks by writing scripts and improving day-to-day processes.
Contribute to post-release checkouts and ensure seamless deployment of updates.
Technical Skills You'll Bring: Windows : Power Shell, Active Directory, Event Logs, etc.
Virtual Machines (VM) : Hands-on experience with VM environments.
Application Performance Monitoring : Familiarity with tools like Dynatrace.
ITIL : Strong understanding of IT service management principles.
Cloud Technologies : Experience with IT Cloud environments.
RPA Tools : Knowledge of Blue Prism (preferred) or similar RPA platforms.
SQL : Proficiency in Microsoft SQL Server.
Infrastructure as Code : Experience with tools like Ansible.
Language Skills: English : Expert level (written and spoken).
Soft Skills That Set You Apart: Excellent communication skills to collaborate with diverse teams.
A proactive and autonomous mindset, with the ability to take initiative.
A team player who thrives in collaborative environments.
A creative thinker who can propose innovative solutions and process improvements.
Strong organizational skills to manage multiple tasks and priorities effectively.
Work Arrangement: Hybrid Model : 2 days per week in the office, with flexibility for remote work.
Why Join Us?
Impactful Work : Support cutting-edge AI technologies in the banking sector.
Professional Growth : Develop your skills in a dynamic and innovative environment.
Collaborative Culture : Be part of a team that values creativity, teamwork, and continuous improvement.
If you're ready to take on a challenging and rewarding role in Application Production Support, we'd love to hear from you
Apply now and join us in shaping the future of banking technology.
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