It Support L2 Analyst
2 semanas atrás
.About UsWTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that legacy forward every day.The OpportunityWe are looking for a highly capable IT Support L2 analyst, that can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, applying advanced troubleshooting, resolving IT hardware and software issues, and providing IT support to our clients and employees.IT Support Analyst L2 should exhibit sound knowledge and experience of IT system analysis and whose IT expertise results in enhanced end-user support and system performance by providing technical expertise and committing to customer service.Daily Activities:Monitor/manage/process routed tickets from IT Support L1 and other support teams.Aid IT Support L1 in processing tickets (Incident/Request) when need arises such as in the case of major incidents that drives call volume.Record, process, and track issues/request and confirm resolution prior to closure following agreed processes and procedures.Perform advanced and in-depth triaging, troubleshooting, and diagnosing error messages and failures that IT Support L1 cannot resolve.Utilize all technical tools or resources like the remote management software or back-end tools to provide resolution for issues and requests.Help customers manage software installations and hardware repair.Provide Executive VIP support and mobility support.Process escalated account administration tickets (account setup, password requests, account unlock, etc.).Liaise with Engineering, Infrastructure, Application, or other support teams for ticket resolution.Coordinate with other support groups as applicable before ticket escalation.What You'll Bring:Good level in oral and written English and German.At least 3 years of IT Support L1 experience or IT performance analysis and end-user support role.Associate's or bachelor's degree in computer science, information systems, or similar is a plus.Technical knowledge of WTW products and services is an asset.Microsoft, ITIL Foundation, IELTS, TOEFL Certification is an advantage.Advanced knowledge of MS Office 365, MFA, VPN, Azure, computer hardware, and software.Advanced knowledge in administering Active Directory and Exchange servers related tools.Proficiency in Service Now ticketing tool or other task management software.Why WTW?At WTW, we offer more than just a job—we offer a career. Here's what you can expect:Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.Competitive Compensation: Benefit from an attractive, performance-related remuneration system
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It Support L2 Analyst
2 meses atrás
Lisboa, Portugal Wtw Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
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It Support L2 Analyst
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Lisboa, Portugal Wtw Tempo inteiroAbout UsWTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828.From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience.And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that...
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It Support L2 Analyst
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Lisboa, Portugal Wtw Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
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Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team that...
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Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team who deliver...
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Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
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Lisboa, Portugal Wtw Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
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Lisboa, Portugal Willis Towers Watson Tempo inteiro.About Us WTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving...
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Lisboa, Portugal Willis Towers Watson Tempo inteiroAbout UsWTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that...
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It Support L2 Analyst
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Lisboa, Portugal Willis Towers Watson Tempo inteiroAbout Us WTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that...
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IT Support L2 Analyst
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Lisboa, Portugal Wtw Tempo inteiroThe Company WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in (insurance) history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a +175 strong global...
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