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Are you passionate about delivering exceptional customer experiences and eager to be part of an exciting, fast-paced start-up? Join our dynamic team in Madrid and help shape the future of our growing company. As a Customer Service Representative, you'll have the opportunity to make a real impact, working directly with our customers to provide personalized support and create lasting relationships. If you thrive in a collaborative environment, love problem-solving, and are ready to contribute to a brand that's on the rise, we want to hear from you
Your responsibilities as Customer Service Representative will be:Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:Answering incoming customer queries promptlyIdentifying issues and providing effective solutions to ensure customer satisfactionRecording customer data accurately in the CRM systemProviding ad-hoc support as requiredBeing a team player and collaborating for the success of the team and projectSkills, qualifications and interests you need to succeed in this role:C2 Proficiency in the German language + C1 proficiency in EnglishIn-depth understanding of the value and impact of a superior customer experienceExcellent listening skills and proficient communication abilitiesA drive for excellence and professionalismStrong teamwork skills and dedication to collaborative successExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Madrid, Spain for an international career and life experienceA valid Spanish work permit (required)What's in it for you?Competitive salaryDynamic start-up culture where innovation and creativity thriveInternational work environment that embraces diversity and offers a global perspectiveGrowth opportunities, with room for personal and professional advancementPermanently contract providing stability and long-term career potentialLiving in Madrid: What to ExpectA vibrant, cosmopolitan city blending modern innovation with rich historyThriving cultural scene with world-class museums, theaters, and historic landmarksLively festivals and traditions, including the famous San Isidro celebrationsMild winters and warm summers, making for plenty of outdoor enjoyment year-roundA dynamic food culture, from tapas bars to Michelin-starred restaurants, with iconic dishes like cocido madrileñoA buzzing start-up ecosystem, offering endless opportunities for growth and innovation
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