Senior Field Service Engineer

Há 1 mês

Coimbra, Portugal Oilandgas.Org.Uk Tempo inteiro

.Senior Field Service Engineer At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. This position reports to Service ManagerYour role and responsibilities In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is: #LI-Onsite. This role contributes to the service operations department of the Motion unit in Coimbra, Portugal // Paço de Arcos, Portugal. You will be mainly accountable for:Contributing to customer satisfaction by planning and executing technical service work as per customer order and expectations. Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams. Coaching technicians and engineers and supervising complex site activities. Qualifications for the role You are highly skilled in performing medium to high complexity services, like installation, commissioning, troubleshooting, preventive maintenance, repairs, upgrades, and retrofits of low voltage and medium voltage drives and operate independently, identifying technical problems and making analysis through remote or onsite activity. You have 5-10 years of experience in field service and workshop repairs, service & support, or project execution in Industry. Highly adept in servicing, maintaining, commissioning, and repairing low voltage and medium voltage drives. You are passionate about AC/DC drives, power electronics, and motors. Degree in electrical engineering or bachelor's degree in electrical engineering or proven experience of service with drives. You are at ease communicating in Portuguese and English. You hold a current driver's license type B (car) valid in Portugal and Portuguese work permit. Willing to travel throughout Portugal and to be rotationally on call 24/7. Good skills in MS Office (Word, Excel, PowerPoint, etc). What's in it for you? Get exposed to cutting-edge technology in Motion and have a visible impact on the future. Feel empowered: take ownership and drive exciting results in your scope of action

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