Junior Data Analyst
2 semanas atrás
.Junior Data AnalystBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience.
As a Junior Data Analyst working at home in Karow, Poland you'll be a part of bringing humanity to business.Looking for an opportunity in data processing?
In this role, you'll have the opportunity to create reports to highlight any differences using Excel and Google Sheets, analyze data to identify likely errors and prepare reports due as a result of their analysis.
Your work may involve working across multiple teams and with Clients employees.During a Typical Day, You'llCreate, plan and drive process improvement initiatives in any and all aspects of program operation with stakeholders (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management).Create/generate/update new report/dashboard as requested by Operations.On-time delivery of value-add input/data/analysis to support the Operations or Client.Create/Update/Improve Daily and Weekly Reports - ensure there are no broken formulas, inaccurate data that all Agents/Teams/Site are accounted for.Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback.On Report/Presentation - formulate insights, identify trends or outliers and flag issues on the different presentation/reports created.Consistently support leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy.Expertise - be able to articulate clearly data trends and the factors shaping those trends from a reporting perspective.Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items.Support the operations with ad-hoc requests.What You Bring to the RoleVery good proficiency in MS Excel.Good knowledge of SQL is essential.Significant experience with spreadsheets and creating detailed reports.Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.
).Good knowledge of and experience with reporting and data analysis tools, databases (SQL, etc.
), VBA, and Scripts.Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.Ability to work efficiently with customers/stakeholders across global time zones.Able to take own initiative in solving issues.Strong attention to detail and analytical skills.Very good written and spoken English.Very good communication skills.What You Can ExpectSupportive of your career and professional development.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values
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