Learning Consultant
4 semanas atrás
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Learning Consultant (Portuguese, French or Spanish), LisbonClient: goFLUENT
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 9ddd86e1794b
Job Views: 12
Posted: 09.02.2025
Job Description:goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.
At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Spanish learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.
In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.
What You'll DoManage relationships with clients/learners taking goFLUENT lessons/training.Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:Resolve customer complaintsCall clients to follow up on their training progressConduct demo callsAssist Account Managers/Sales as deemed necessary by the LC ManagerReach KPIs discussed with the LC ManagerWhat You'll NeedSoft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.University degree: Language Studies, Translator/InterpreterProactive, responsible, disciplined and able to multitask.Must be able to handle stress well and work efficiently under pressure.Have a good command of MS Office and Google tools.Required native fluency in Portuguese, French, or Spanish, depending on the team you join, as well as an advanced level of spoken and written English.Other languages are highly valued.Excellent oral communication and customer service skills over the phone.Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.What We Offer:Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.Full on-boarding and fast ramp mentoring program leading candidate to success.World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languagesExciting team-building events.Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: goFLUENT Careers
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