Owner Experience Agent

Há 4 dias

Porto, Portugal Guestready Tempo inteiro

About Us GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

About the role: We are looking for an Owner Experience Agent to join our team and provide exceptional support to our hosts. In this role, you will be responsible for providing professional and timely support via email and phone. Responsibilities: Provide professional and timely owner support via email and phone. Respond to level 1 owner inquiries and troubleshoot issues as needed Serve as the first point of contact for owners regarding active booking issues and requests. Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department. Ensure quality and professional service at all times, maintaining a high level of owner satisfaction. Maintain a full understanding of GuestReady owner processes and tools, staying up to date on changes and updates to our systems. Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations. Qualifications: Excellent communication skills in written and verbal French, English and Portuguese. Ability to multitask. Prior experience in customer service, hospitality, or related fields. Strong problem-solving skills and ability to think on your feet. Comfortable with technology. Ability to work flexible hours, including evenings, weekends, and holidays. Ability to work in a fast-paced environment and maintain a positive attitude under pressure. If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity. We encourage you to apply even if you are missing a skill or two Don't undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps

Diversity and Inclusion GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.

  • Owner Experience Agent

    1 dia atrás

    Porto, Porto, Portugal Guestready Tempo inteiro

    GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we've aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.We are looking for an Owner Experience Agent -...

  • Owner Experience Agent

    3 semanas atrás

    Porto, Portugal GuestReady Tempo inteiro

    **About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 1.6 million guest nights...

  • Owner Experience Agent

    4 semanas atrás

    Porto, Portugal Guestready Group Tempo inteiro

    Owner Experience Agent (French & Portuguese)PortoAbout UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests.We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast.Launched in...

  • Owner Experience Agent

    Há 5 dias

    Porto, Portugal Guestready Group Tempo inteiro

    GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests.We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast.Launched in 2016, with over 3.3 million guest nights sold, generating...

  • Owner Experience Agent

    Há 4 dias

    Porto, Portugal Guestready Tempo inteiro

    About Us GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold,...

  • Owner Experience Agent

    1 semana atrás

    Porto, Portugal Guestready Tempo inteiro

    GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we've aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.We are looking for an Owner Experience Agent -...

  • Owner Experience Agent

    Há 7 dias

    Porto, Portugal Phiture Tempo inteiro

    GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE.Since our founding in 2016, we've aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.We are looking for an Owner Experience Agent...

  • Owner Experience Agent

    3 semanas atrás

    Porto, Portugal GuestReady Tempo inteiro

    **About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 1.6 million guest nights...

  • Owner Experience Agent

    2 semanas atrás

    Porto, Portugal GuestReady Tempo inteiro

    GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality. - This is an onsite position in our office in...

  • Experience Agent

    Há 23 horas

    Porto, Porto, Portugal Guestready Tempo inteiro

    Company OverviewGuestReady is a leading short-term rental and hospitality services management company. With operations in the UK, France, Portugal, Spain, and the UAE, we aim to revolutionize the industry through innovative technology and exceptional hospitality.We are looking for an experienced professional to join our team as an Owner Experience Agent -...

  • Guest Experience Advocate

    Há 5 dias

    Porto, Porto, Portugal Phiture Tempo inteiro

    Job Description: We are seeking an Owner Experience Agent - Portuguese Speaker to provide exceptional support to our hosts. As a key member of our team, you will be responsible for delivering professional and timely assistance via email and phone. This is an onsite position in our office.

  • Product Owner

    4 semanas atrás

    Porto, Portugal Noesis Portugal Tempo inteiro

    Degree in Computer Science, Management Informatics or equivalent; - Minimum of 2 years of professional experience as Product Owner or similar functions like Product Manager or Business Analysis; - Ability to define the strategy and life cycle of a technological product; - Experience in the use of user stories, use cases, workflows, wireframes and functional...

  • Product Owner

    3 semanas atrás

    Porto, Portugal Noesis Tempo inteiro

    **Description**: Degree in Computer Science, Management Informatics or equivalent; Minimum of 2 years of professional experience as Product Owner or similar functions (Product Manager / Business Analysis); Ability to define the strategy and life cycle of a technological product Experience in the use of user stories, use cases, workflows, wireframes and...

  • Guest Experience Agent

    4 semanas atrás

    Porto, Portugal Feel Porto Tempo inteiro

    Grupo Feel começou a dar os seus primeiros passos em 2009, com a ambição de fazer com que todas as experiências sejam inesquecíveis. Após 14 anos de existência, o Grupo é composto por 6 empresas com áreas de atuação que vão desde mobilidade, passeios náuticos, espaços de trabalho, e alojamento turístico, atualmente dividido entre cidade e...

  • Product Owner

    3 semanas atrás

    Porto, Portugal Fyld Tempo inteiro

    **Ready to Take the Field?** Fyld is a Portuguese consulting company specializing in IT services. We bring high-performance professionals into the field across a wide range of technological areas. Inspired by sports management philosophy, we strive to achieve peak performance with each of our consultants. We focus on training and excellence. Join us for the...

  • Product Owner

    1 semana atrás

    Porto, Portugal Noesis Portugal Tempo inteiro

    Noesis is looking for candidates with the following profile: * Degree in Computer Science, Management Informatics or equivalent; * Minimum of 2 years ofprofessional experience as Product Owner or similar functions like Product Manager or Business Analysis; * Ability to define thestrategy and life cycle of a technological product; * Experience in the useof...

  • Product Owner

    Há 6 dias

    Porto, Portugal Noesis Portugal S.A. Tempo inteiro

    Detalhe da Oferta:Noesis is looking for candidates with the following profile:- Degree in Computer Science, Management Informatics or equivalent; - Minimum of 2 years of professional experience as Product Owner or similar functions like Product Manager or Business Analysis; - Ability to define the strategy and life cycle of a technological product; -...

  • Product Owner

    1 semana atrás

    Porto, Portugal Bridge Tempo inteiro

    Product Owner - Agile - Scrum - Porto I am representing one of Europe's finest fintech organisations with a chance to join the Corporate Solutions team which is at the core of the company's Growth for Impact strategy.Responsibilities Collaborate with business teams and product managers to gather product requirements and analyze them thoroughly as...

  • Product Owner

    Há 5 dias

    Porto, Portugal Bridge Tempo inteiro

    Product Owner - Agile - Scrum - Porto I am representing one of Europe's finest fintech organisations with a chance to join the Corporate Solutions team which is at the core of the company's Growth for Impact strategy. Responsibilities - Collaborate with business teams and product managers to gather product requirements and analyze them thoroughly as...

  • Product Owner

    3 semanas atrás

    Porto, Portugal Akapeople Tempo inteiro

    Our client is Bial. A pharmaceutical company with almost a century in the business. They are focused in bringing innovation to healthcare and committed to improve people's lives worldwide while they play an active role in the global economy. Bial is present in more than 50 countries and register a headcount of more than 900 employees. With their continuous...