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.Operations AnalystLocation: LisbonTeam: Operations ExcellencePleo is on a mission to be the global spending solution for forward-thinking teams everywhere. We're looking for driven, curious and creative Builders to help us fuel and drive this mission as part of our Cash Flow Domain As an Operations Analyst, you will work cross-functionally and closely with RevOps, GTM, Support. You will also support business growth by building robust and smart processes.If you are a keen & proactive problem solver, take pride in delighting customers, have a strong eye for detail and excel in a process building environment, this is the role for youThe Team: You will be the third hire for our Cash Flow Operations Team. Fear not, you will be fully supported by a much larger Cash Flow DomainWhat will you get up to?Creating & successfully implementing processes for customer facing competencies like Sales, Customer Success and Customer SupportBe responsible for reporting on the domain level, providing insights and actionable items to stakeholders"Run the business" by working on a cross-competency level, liaising with Engineering, Data, Product Management and Collections team to answer Cash Flow products related questions raised by customer facing teamsDetect inefficiencies in current processes and propose solutions to solve thoseCreating insights using internal data, feedback from customer facing teams and customer feedback; in order to improve ourcurrent policiesOperational tasks using tools such as Postman, Vitally, HubspotBe the voice of the customer within the Cash Flow domainYou'll thrive in this role if you:Have 1+ year experience in an Operations roleHave advanced excel skills e.G