Empregos actuais relacionados com Customer Support Specialist - Porto, Porto - Host Wise
-
Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal TN Portugal Tempo inteiroAbout the Role:We are seeking a skilled Customer Support Specialist to join our team in a fully remote position. As a key member of our client's team, you will provide exceptional support to customers via phone, email, and chat in French. Your primary objective will be to deliver outstanding service by addressing product and service questions, offering...
-
Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal TN Portugal Tempo inteiroJob OverviewWe are seeking a highly motivated Customer Support Specialist who is fluent in German to join our dynamic team in Porto.
-
Customer Support Specialist
Há 24 horas
Porto, Porto, Portugal Randstad Tempo inteiroCompany OverviewWe are a leading rent-a-car company that values excellent customer service. Our client's customer support team is responsible for ensuring a seamless experience for our clients.Job DescriptionWe are looking for dedicated individuals to join our client's customer support team. As a customer support specialist, you will be the go-to person for...
-
Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal TN Portugal Tempo inteiroWe are seeking a talented Customer Support Specialist to join our team in Porto, Portugal. As a key member of our customer service team, you will be responsible for providing first contact resolutions to customer queries and offering specialized support through written and phone communication.The ideal candidate will have a native or proficient level of...
-
Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal Transcom Tempo inteiroCompany OverviewTranscom is a global customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global...
-
Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal MoveWise Europe Tempo inteiro**Job Description:**We are seeking a highly skilled Customer Support Specialist to join our team at MoveWise Europe. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving inquiries related to product features, technical issues, and other questions.**Key Responsibilities:Respond to customer...
-
Italian Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal TN Portugal Tempo inteiroCompany OverviewTN Portugal, a renowned leader in the customer service industry, is seeking an Italian Customer Support Specialist to join our team.
-
Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal TN Portugal Tempo inteiroJob Description: We are seeking a skilled Customer Support Specialist to join our team at TN Portugal. As a key member of our customer service department, you will be responsible for providing top-notch support to our customers via phone, chat, and email.Key Responsibilities:- Provide excellent customer service by responding to customer inquiries, resolving...
-
Customer Support Specialist
Há 3 dias
Porto, Porto, Portugal TN Portugal Tempo inteiroItalian Customer Service RepresentativeWe are seeking a skilled Italian language specialist to provide customer support to our clients. The ideal candidate will have advanced spoken and written Italian skills, as well as excellent communication and problem-solving abilities.Responsibilities include:Providing customer support via multiple channels (calls,...
-
Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal TN Portugal Tempo inteiroJob Title: Career OpportunityWe are seeking a highly motivated and organized individual to join our team as a Customer Support Specialist. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and resolving technical and accounting issues over the phone, ticket, and chat.The ideal candidate will...
-
Pharmaceutical Industry Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal Tn Portugal Tempo inteiroCompany Overview:Tn Portugal is a leading company in the pharmaceutical industry, providing exceptional customer service to our clients.We are seeking a highly communicative and skilled individual to join our team as a Pharmaceutical Industry Customer Support Specialist. This role requires excellent language skills in Italian and a strong ability to deliver...
-
Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal Tn Portugal Tempo inteiroJob DescriptionAs a Customer Support Specialist at Tn Portugal, you will play a key role in delivering high-quality customer service and resolving requests related to product features, technical issues, and other inquiries. Your primary responsibility will be to respond to customer queries via various channels, including phone, email, chat, social media, and...
-
Remote Customer Support Specialist
Há 7 dias
Porto, Porto, Portugal Cbtalents Tempo inteiroCbtalents is looking for a skilled Remote Customer Support Specialist to join our team. This individual will be responsible for delivering exceptional customer service to our clients across multiple languages and cultures.About the JobThis is a unique opportunity to work with a global company that values diversity and inclusivity. As a Remote Customer...
-
German Language Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCompany OverviewCross Border Talents is a leading provider of remote customer service solutions. Our mission is to deliver exceptional customer experiences across borders, cultures, and languages.We are seeking a dedicated German Language Customer Support Specialist to join our team and support a prestigious cruise line. This role will involve providing...
-
Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal TeamViewer Tempo inteiroResponsibilities Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience. Support our existing customers with their technical and accounting...
-
Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal TeamViewer Tempo inteiroResponsibilities Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience. Support our existing customers with their technical and accounting...
-
International Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal TN Portugal Tempo inteiroWe are seeking a highly skilled and customer-focused International Customer Support Specialist to join our team remotely from Porto, Portugal.About the Role:As a key member of our support team, you will be responsible for providing top-notch customer service to German-speaking clients via phone, email, and chat.Responsibilities:Offer exceptional support to...
-
Customer Support Specialist
Há 2 dias
Porto, Porto, Portugal Minacs Tempo inteiroWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our Italian-speaking customers.About the RoleThis is a full-time position with indefinite contracts, offering a competitive salary and performance bonus. You will work in a central...
-
Italian Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal Transcom Tempo inteiroJob DescriptionWe are seeking a highly skilled Italian Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support via multiple channels, including calls, chats, and emails.Responsibilities:Respond to customer inquiries in a timely mannerProvide solutions to customer issuesCommunicate with...
-
Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal Cbtalents Tempo inteiroAt Cbtalents, we are looking for a dedicated and detail-oriented Customer Support Specialist to join our team in Porto, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients by resolving their inquiries and concerns in a timely and professional manner.The ideal candidate will have...
Customer Support Specialist
Há 1 mês
Job Opening: Customer Support Specialist
HOST WISE is a game-changing property management company in Portugal, driven by a passion for revolutionising the vacation rental and real estate investment sectors.
We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world.
Lightning-fast Growth StartUp, we closed 2024 with promising numbers: Managing over 400 properties (apartments, houses and hostels) 10M€ annual revenue, 50 talented people and successfully spinning off Invest Wise and Travel Wise. ROLE OVERVIEW: As a Customer Support Specialist at Host Wise you'll be responsible for managing and getting in touch with our booking partners and our customers (e.g.
owners, guests and suppliers) in order to manage all reservations and guarantee the workflow before, during and after all stays.
Your role will require you to manage priorities, multi-task, be a problem solver and a good communicator.
Zendesk and Aircall are the softwares chosen to help carry out this essential goal of monitoring and prioritising each process.
YOUR RESPONSIBILITIES: Provide 1st level support, guidance and solutions or answers to our guests before, during and after their stay, over the ticket system Zendesk and telephone (Aircall);Receive, assess, prioritise and resolve customer inquiries;Ensure the follow-up of customer requests and coordinate with the operations team or a more senior member of the team in order to achieve better customer service with a fast response time;Problem-solving spirit: Dealing with challenges and finding agile solutions to any situation, ensuring the satisfaction of our customers;Maintain detailed records of all guest interactions, ensuring that all information is accurately documented and easily accessible to other team members;Contributing to continuous improvement: Identifying opportunities to optimize our processes and raise the quality of customer support;Be responsible for following management direction and providing feedback. REQUIRED SKILLS: Understanding of ticket systems and customer support;Excellent communication and empathy skills to deal with different customer profiles;A strong problem solver with good analytical skills, attention to detail and a proactive, bold personality;Comfortable with managing multiple tasks simultaneously;Autonomy and proactivity to make quick and effective decisions;Available to work on weekends and holidays.
WHAT WE VALUE: Impact: Your contributions will make a tangible difference.
Data and Experimentation: We rely on data to inform decisions and embrace experimentation.
Learning: We encourage continuous learning and growth.
Collaboration: Working together is key to our success.
Enjoyment: We believe in enjoying what we do and having fun along the way.
Ready to embark on a journey where your skills will be valued, and your ideas will shape the industry's future?
WHAT YOU'LL BRING: Talent, motivation, and dedication.
All of those skills will be exponentiated at Host Wise, you will learn and grow with us;Good communication skills in Portuguese and English, additional language skills in French or Spanish are an advantage;Enthusiastic about technology and willing to take initiative and learn new skills;Self-motivated, curious, and proactive mindset.WHAT YOU'LL GET IN RETURN: A competitive salary and benefits;Accelerated career growth (both in salary and responsibility);Remote-friendly policy;Regular team events where we celebrate our success which is our people;Work-life balance incentives;State-of-the-art office space (Downtown Porto with a lovely terrace) and conditions;A place where you can get things done.
No unnecessary meetings or admin work.
#J-18808-Ljbffr
