Quality Analyst

2 semanas atrás


Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

.Detalhe da Oferta:A Randstad é a empresa mundial líder em talentos.
Trabalhamos diariamente para encontrar as melhores oportunidades para os nossos candidatos, ajudando-os a alcançar o seu verdadeiro potencial.
Queremos criar um impacto positivo na sociedade, proporcionando oportunidades equitativas para todas as pessoas, independentemente da sua origem, e ajudando-as a manterem-se relevantes num mundo do trabalho em constante mudança.Are you passionate about ensuring top-notch customer support and fluent in Flemish?
Do you thrive in a dynamic, international environment?
If you're ready to make a significant impact on customer satisfaction, we have an exciting opportunity for you in beautiful LisbonJoin an international team and play a crucial role in delivering exceptional customer support services.
As a Quality Analyst, you'll be the driving force behind agent performance, ensuring every interaction meets our high standards.
This is your chance to tackle new challenges, grow professionally, and contribute to a world-class customer experience.descrição da função/job descriptionAs a Quality Analyst, you will be responsible for ensuring that all interactions are up to company standards and that agents are providing the best possible customer experience.Key Responsibilities:- Conduct thorough reviews of calls, emails, and chat interactions to ensure adherence to company standards and identify areas for improvement.- Provide structured, actionable feedback and recommend targeted training to enhance agent performance and foster continuous development.- Ensure strict adherence to internal policies and regulatory requirements, including GDPR, to protect customer data and maintain compliance.- Track and analyze key performance indicators (NPS, CSAT) to identify trends, measure effectiveness, and suggest data-driven improvements.- Collaborate with cross-functional teams to optimize support processes and enhance the overall customer journey.requisitos/requirementsWhat We're Looking For:- Native or advanced level of Flemish (essential).- Intermediate level of English (B2) or higher.- Proven experience in a customer support environment.- Excellent verbal and written communication skills, coupled with strong active listening abilities.- Strong organizational, time management, and analytical skills, with a keen eye for detail.- Ability to identify and resolve issues effectively and efficiently.oferta/offerWhat We Offer:- Contract: 12-month contract with a 30-day trial period- Health insurance from day 1- Salary: ?1,650 x 14 months ?2,400 yearly performance bonus (?600 per quarter) meal allowance.- Relocation Package for candidates moving from abroad.- Location: Lisbon or Porto, Portugal (on-site).Randstad's mission is to become the most equitable and specialized talent company in the world.
For this reason, we reaffirm our commitment to welcoming people with a wide range of skills and experiences


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