It Workplace Service Desk Technical

2 semanas atrás


Leiria, Portugal Reloading Tempo inteiro

Descrição: Precisamos de uma pessoa na equipe de Service Desk para lidar remotamente com incidentes/solicitações que os funcionários da enviam através de nossa ferramenta de tickets.• Espanhol e Português nível B2 ou superior.• Será valorizado o nível de inglês.• Gestão e atendimento de tickets de forma remota, garantindo o cumprimento dos KPIs acordados com a empresa.• Comunicação oral e escrita com funcionários para gestão de solicitações/incidentes.• Instalação e suporte ao software Office 365, VPN corporativa com Cisco AnyConnect e VPNs de cliente.• Suporte aos sistemas operacionais e ferramentas corporativas.• Instalação e atualização de drivers.• Suporte a incidentes relacionados à conexão Wi-Fi/LAN em dispositivos.• Suporte à configuração de impressoras corporativas.• Incidentes de e-mail e ferramentas corporativas em dispositivos móveis (iOS e Android).Technical Skills:• Experiência em serviços de Service Desk.• Experiência em gestão de tickets através de ferramentas de ticketing.• Experiência em instalação e suporte a ferramentas do Office 365.• Experiência em suporte a sistemas operacionais e drivers.• Experiencia en soporte a incidencias de los dispositivos para la conexión a WIFI/LAN.



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