Remote - Customer Support With German

4 semanas atrás


Porto, Portugal Smartrecruitments Tempo inteiro

Remote Work - Equipment providedAbout the project:You will support German-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.What you will be doing:Supporting content creators and influencers in various social media platforms;Subscription Management, Account Management, Technical Troubleshooting;Processing inquiries from new and existing customers (small and medium-sized businesses) via telephone, email and live chat;No sales involved;Supporting the customers after they purchased services;Independent and proactive solution finding using the constantly available knowledge base;Requirements:Fluency in GermanCommunicative level of English language (B2)Ability to communicate clearly and effectivelyWhat we offer:Base salary: 1400€ grossAccommodation provided by the company in Lisbon (discounted)Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)Private Health insurance after contract signature (additionally to the standard insuranceFOR INTERNATIONAL CANDIDATES:Airport pick-up and administrative assistance with your registration in Portugal;Reimbursement of your initial flight expenses after 9 months of successful integration;Yearly complementary two-way flight ticket to any country within the EU;Discounted accommodation in one of our companys shared apartments in Lisbon;You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.



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