System Administrator
Há 6 dias
.Back in 1966, in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services leaded by the bold Pierre Bellon. Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400 thousand dedicated and brave colleagues, in 64 countries, that lead us to where we are today. Portugal is no exception and 5 years ago, our shared service center – Sodexo Business Services – SBS, was born In here, you will have the chance to be part of several Financial teams like Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, Master Data, among others, that support European markets, making sure the business continues to growth. Are you bold enough to join our crew, with your unique character and ideas, and make us even bigger? We are waiting for you And so, your career In the meantime, check the opportunity below: SYSTEM ADMINISTRATOR (IVANTI) What will you do? User management: create, maintain, delete users in Ivanti where access is not automatically granted Manage incidents related to functional topics, being able to interpret and fix user issues, or escalate to the correct level 2 support pier. Manage 3rd level Support with provider ops. Manage Bugs /user complaints and specify requirements so that the Project manager can address them for development Run controls and correct anomalies on the tool and solve any inconsistencies that impact operations As Admin, provide support testing to Project manager for product enhancements / monthly releases Analysis of capacity and performance to flag potential improvements to enhance efficiency for users or/and of the tool itself What you'll need to succeed?: Nice to have: IT background preferably, with an experience of a minimum of 2 years (level of IT support) Experience in the usage of a ticketing tool (e.G. Service Now, BMC Remedy, Salesforce, Jira…) General ITIL knowledge Fluent in English (French is a plus) Agile / SCRUM methodology knowledge Knowledge of SCCM, Active Directory, Networks, and User Administration Experience in administration of a ticketing tool (e.G., Service Now, BMC Remedy, Salesforce, Jira…) QA testing background Finance Background What we have to offer you? Hybrid working model; Flexible working hours; Health & Life Insurance; Attractive Meal allowance paid in Meal Card; Additional Days off: extra vacation day, employee's birthday, volunteering day; More than 6000 free online courses; Opportunity to grow professionally inside the Company; Possibility to participate in multicultural projects; Several internal activities aiming to promote our team´s wellbeing
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