It Resilience Officer

Há 7 dias


Lisboa, Lisboa, Portugal Axa Group Operations Tempo inteiro

Operational Resilience LeadWe are seeking an experienced Operational Resilience Lead to join our team. As a key member of our Global Service Operations Department, you will play a crucial role in upholding our organization's resilience framework.
About the RoleThe successful candidate will have the opportunity to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans.
About UsOur organization is committed to designing, developing, and operating global IT products that deliver high-quality services to AXA entities and the AXA Group. Our mission can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.
Main MissionsManaging QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products.Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities.Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation.Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios.Leading the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors.Delivering and operating AXA's Datacenters.Key ResponsibilitiesSupport the implementation and enhancement of the company's Operational Resilience framework.Contribute to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes.Organize controls, guidance and reporting.Facilitate the execution of the exercises on all dimension of Operational Resilience.Participate to Group Operational Resilience initiatives and working groups.Support the Crisis Leaders, coordinators and Crisis Management Team in case of crisis.RequirementsGeneral understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.Experience and knowledge of Cyber Defense mechanisms.General understanding of Group Operational Resilience processes and tools required to undertake the role.Experience and knowledge of IT Operations and IT Continuity Service Management.General understanding of a product-based organization.Technical SkillsRisk Management frameworks.Business Impact Analysis.Disaster Recovery plan.Incident response procedures.Training skills.Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.ITIL.ServiceNow.English.Soft SkillsStrong communication.Stakeholder management.Problem-solving.Ability to remain calm and focused under pressure.Proactive and collaborative approach.Ability to adapt to evolving challenges and organizational needs.


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