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Test Manager
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.Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What we are looking for... Due to our rapid global expansion, we are looking for a talented Test Manager to join our exceptional team. The Test Manager works in a customer facing role alongside the internal project engineering and project management teams to clarify testing requirements, coordinate test execution, develop customer facing test plans, results and reports, and engage in tracing and resolving any testing related issues. This person is responsible for maintaining and reviewing test plans, tracking the outputs and defects of test execution, and reporting these to the project teams. Tests will be traceable to user requirements to facilitate project reporting. The role incorporates personnel and workload management of test engineers who will assist in the test executions. Location... We welcome applications from candidates based in either Porto, Portugal or Bracknell, Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role... Plan Create and maintain detailed, comprehensive and well-structured test plans and test cases. Estimate, prioritise, plan and coordinate testing activities. Liaise with internal teams (e.G. developers, change engineers and product managers) to understand release schedules and the level of need for testing. Test Identify, record, document thoroughly and track bugs. Perform thorough regression testing when bugs are resolved. Perform usability and locale based testing on interfaces within a pre-production environment. Perform manual testing. Resolve and Document Investigate the causes of non-conforming software and resolve issues. Maintain test results. Produce training documentation/guidance as required to avoid recurrence of defects/issues identified in the QA process. Improve Stay up-to-date with new testing tools and test strategies. Regularly review and devise improved process, testing tools/systems. Team leadership and development Motivate, lead, coach, train and support the team to deliver exceptional project delivery. Proactively ready colleagues for next career opportunities through succession plans. Champion a culture of recognising and rewarding the right colleague behaviours. About you... Bachelor's degree in a relevant subject. ISEB/ISTQB testing qualification is desirable
