Guest Service Agent

Há 1 mês

Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

Job Description - Guest Service Agent (HOT0AWO3) Job Description Guest Service Agent ( Job Number: HOT0AWO3 ) Work Locations Work Locations : Duo Hotel Lisbon, Curio Collection by Hilton Rua da Boavista 51 - 59 Lisbon 1200-109 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceCalm, efficient, and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyAbility to speak both Portuguese and English It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingFront Office/Concierge experience in the hotel, leisure, and/or entertainment sectorsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all Job Job : Guest Services, Operations, and Front Office
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  • Guest Service Agent

    3 semanas atrás

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    .Job Description - Guest Service Agent (HOT0AWO3) Job Description Guest Service Agent ( Job Number: HOT0AWO3 ) Work Locations Work Locations : Duo Hotel Lisbon, Curio Collection by Hilton Rua da Boavista 51 - 59 Lisbon 1200-109 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    Há 1 mês

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    .Job Description - Guest Service Agent (HOT0AWO3)Guest Service Agent ( Job Number: HOT0AWO3 )Work LocationsDuo Hotel Lisbon, Curio Collection by HiltonRua da Boavista 51 - 59Lisbon 1200-109A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as...

  • Guest Service Agent

    4 semanas atrás

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    .Job Description - Guest Service Agent (HOT0AWO3) Guest Service Agent ( Job Number: HOT0AWO3 ) Work Locations Duo Hotel Lisbon, Curio Collection by HiltonRua da Boavista 51 - 59Lisbon 1200-109 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as...

  • Guest Service Agent

    4 semanas atrás

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    .Job Description - Guest Service Agent (HOT0AWO3) Job Description Guest Service Agent ( Job Number: HOT0AWO3 ) Work Locations Work Locations : Duo Hotel Lisbon, Curio Collection by Hilton Rua da Boavista 51 - 59 Lisbon 1200-109 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    Há 1 mês

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    .Job Description - Guest Service Agent (HOT0AWO3)Work LocationsDuo Hotel Lisbon, Curio Collection by HiltonRua da Boavista 51 - 59Lisbon 1200-109A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service...

  • Guest Service Agent

    4 semanas atrás

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    .Job Description - Guest Service Agent (HOT0AWO3) Work Locations Duo Hotel Lisbon, Curio Collection by HiltonRua da Boavista 51 - 59Lisbon 1200-109 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest...

  • Guest Service Agent

    Há 1 mês

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Job Description - Guest Service Agent (HOT0AWO3)Guest Service Agent ( Job Number: HOT0AWO3 )Work LocationsDuo Hotel Lisbon, Curio Collection by HiltonRua da Boavista 51 - 59Lisbon 1200-109A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as...

  • Guest Service Agent

    3 semanas atrás

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Job Description - Guest Service Agent (HOT0AWO3) Job Description Guest Service Agent ( Job Number: HOT0AWO3 ) Work Locations Work Locations : Duo Hotel Lisbon, Curio Collection by Hilton Rua da Boavista 51 - 59 Lisbon 1200-109 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    5 meses atrás

    Lisboa, Portugal Hilton Tempo inteiro

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    2 semanas atrás

    Lisboa, Portugal Hilton Tempo inteiro

    .A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    Há 1 mês

    Lisboa, Portugal Hilton Tempo inteiro

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    2 semanas atrás

    Lisboa, Portugal Hilton Tempo inteiro

    .A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    Há 1 mês

    Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Job Description - Guest Service Agent (HOT0AWO3) Work LocationsDuo Hotel Lisbon, Curio Collection by HiltonRua da Boavista 51 - 59Lisbon 1200-109A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service...

  • Guest Service Agent

    5 meses atrás

    Lisboa, Portugal Hilton Tempo inteiro

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    2 semanas atrás

    Lisboa, Portugal Hilton Tempo inteiro

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    Há 1 mês

    Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    O Sheraton Cascais Resort 5*, situado na Quinta da Marinha, encontra-se a recrutar um/a Guest Service Agent para se juntar à nossa Equipa de Front Office. MISSÃO: - Atender e informar os Clientes sobre as características do Hotel e serviços disponíveis, assim como os procedimentos no caso de pequenas despesas; - Gerir as reservas, emfunção da...

  • Guest Service Agent

    Há 1 mês

    Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    O Sheraton Cascais Resort 5*, situado na Quinta da Marinha, encontra-se a recrutar um/a Guest Service Agent para se juntar à nossa Equipa de Front Office.MISSÃO:- Atender e informar os Clientes sobre as características do Hotel e serviços disponíveis, assim como os procedimentos no caso de pequenas despesas;- Gerir as reservas, em função da política...

  • Guest Service Agent

    4 semanas atrás

    Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    Há 2 dias Seja um dos 25 primeiros a se candidatar Enviar mensagem direta ao anunciante da vaga na Sheraton Cascais Resort O Sheraton Cascais Resort 5*, situado na Quinta da Marinha, encontra-se a recrutar um/a Guest Service Agent para se juntar à nossa Equipa de Front Office. MISSÃO: - Atender e informar os Clientes sobre as características do Hotel e...

  • Guest Service Agent

    4 semanas atrás

    Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    Há 2 dias Seja um dos 25 primeiros a se candidatar Enviar mensagem direta ao anunciante da vaga na Sheraton Cascais ResortO Sheraton Cascais Resort 5*, situado na Quinta da Marinha, encontra-se a recrutar um/a Guest Service Agent para se juntar à nossa Equipa de Front Office.MISSÃO:- Atender e informar os Clientes sobre as características do Hotel e...

  • Guest Relations Agent

    Há 1 mês

    Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    Located in the heart of Quinta da Marinha, the most exclusive area of the town of Cascais, the Sheraton Cascais Resort is the answer for all those looking for the best that the west coast of Europe has to offer. We are looking for a Guest Relations Agent (M/F).Responsibilities:· Provide upscale guest service experiences for clients throughout their stay; ·...