Program Manager
3 semanas atrás
.Hybrid LocalizationFull timeBraga, Braga, PortugalDescriptionAbout the companyPTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world.
Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection.
The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games.About the roleThis is a key role that supports our Localization and LQA delivery teams with a range of tasks, projects, and initiatives with primary initial focus on LQA.
As the Program Manager, you will be responsible for the management and delivery of complex projects and process improvement initiatives involving multiple lines of business and/or regions.
You will own and manage the global projects portfolio, delivering improvements in client onboarding, operations, technology, processes, and procedures.
You will help drive consistency and best practices that will benefit our clients, working with internal resources, stakeholders, and external partners.
You will also work closely with clients and internal teams to ensure client satisfaction and retention.Key Responsibilities:Leads key projects and initiatives for delivery operations.Establish and implement best practices for process organization, reporting and support of key delivery processes.Define global projects scope, goals, budget and timeline in collaboration with Sales, internal teams and clients.Manage on-boarding process for global clients and projects, coordinating with all supporting and regional teams.Create and maintain high level plans which span multiple lines of business.Oversee the overall project schedule, ensuring the individual line of business plans are maintained and the interdependencies between are tracked and managed.Lead and guide the respective Project Managers of each line of business, ensuring their individual project needs to deliver are met.Effectively communicate project expectations to PMs across involved LOBs in a timely and clear manner.Capture and communicate program-related business, functional and creative information to project stakeholders and senior management.Conduct high-level reporting to the client and internal stakeholders, working with them and our internal teams to recognize and address any potential challenges.Helps prepare business cases and other documents in support of key initiatives.Effectively manages issues, risks, and dependencies.Conduct postmortems and make recommendations in order to identify successful and unsuccessful project elements
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