Hotel Chain Customer Advisor In Lisbon, Portugal

2 meses atrás

Lisboa, Portugal Blu Selection Tempo inteiro

Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success

A luxury hotel chain is looking for support for their customer service team based in Lisbon.

Your responsibilities and impact as a Hotel Chain Customer Advisor will be:

Booking management (altering, cancelling or creating new reservations)

Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests

Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Skills, experiences and interests you need to succeed in this role:

A native level of German and a professional level of English (C1-C2)

Having previous experience in GDS tools (Ideally)

Enthusiasm about travelling and tourism industry

Knowledge of the value and impact that a good customer experience can create

Being an attentive listener, comfortable and skilful at communicating with people

Being energetic, innovative and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career and life experience

Having a valid work permit for Portugal (required).

What's in it for you?

Type of Contract: A fixed-term contract for 6 months

Working Hours: Monday to Friday, rotating shifts 7am to 6pm (8h/day)

Training: Fully paid training, professional development and career evolution

Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

Relocation Package for International Candidates:

If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay)

Opportunity to be part of a challenging and fast-paced environment

Possibility to collaborate with some of the biggest brands in the industry

A multicultural and international environment

Career Growth Opportunities: Various career development chances in different paths.

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