Account Management Administrator

Há 3 dias

Lisboa, Portugal Workplace Options Tempo inteiro

.Who we are: Workplace Options is the world's largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. Current Opportunity: Account Management Administrator (French Speaking) Onsite/Hybrid/Remote: Hybrid (office in Paço de Arcos)Required Languages: English and FrenchLocation: Portugal What you will do: Workplace Options have an exciting opportunity for a French Speaking Account Management Administrator. The Account Management Administrator position is an administrative role to support the global Account Management team, while contributing to the overall success of the company. A successful candidate will be at ease in a demanding and fast paced environment and highly engaged in the overall business. This individual is articulate and professional when dealing with both internal and external contacts. The candidate will also be responsible for building strong relationships with internal teams and subject matter experts. Responsibilities: Administrative Point of Contact: Serve as the primary liaison for administrative activities related to key accounts. This includes participating in recurring calls, documenting meeting notes, organizing and tracking follow-up actions, and providing data and reports for trend analysis. Support Account Management: Assist the account manager in monitoring and addressing key account needs, as well as managing client projects to align with both client objectives and company goals. Client Communication: Represent the Account Management team in client communications. This includes handling phone messages, managing email inquiries, and ensuring that requests are directed to the appropriate team members or departments. Data Management: Export data from Microsoft Power BI and our proprietary reporting tool and maintain client information in databases such as SharePoint and our Client Portal. Request Coordination: Act as a liaison between Account Management and internal teams through our ticketing platform, Jira. This involves coordinating and triaging requests efficiently. Efficiency Improvement: Identify challenges and areas for improvement within the Account Management process and propose actionable solutions to enhance team success. Database Management: Assist in setting up new client contacts and ensuring accurate updates to our CRM database, Microsoft Dynamics. Client Communication: Use Microsoft Dynamics Customer Journeys to manage and execute bulk communications with client contacts

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