Cloudflare For Startups, Onboarding Manager

Há 7 dias


Lisboa, Portugal Cloudflare Tempo inteiro

.About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join usWhat You'll Do: Join Cloudflare to manage and improve the onboarding experience for the Cloudflare for Startups program. This job will play a crucial role in improving and maintaining the growing demand of customer onboardings. The ideal candidate is process driven, organized, communicative, and willing to own the entire onboarding lifecycle for Cloudflare for Startup participants. This role requires a proactive individual with a proven track record of improving processes, exceptional multitasking abilities, and experience in customer-facing or program management roles.Responsibilities: Oversee and streamline the onboarding process for startups in the Cloudflare for Startups program Manage and report on a tight SLA from application to successful onboarding. Ensure a smooth and efficient onboarding experience for new startups. Collaborate with the Cloudflare for Startups Lead, Shared Services, Engineering, Billing, and other teams to manage and improve the overall process. Help answer any questions and/or requests from startups and accelerators in need of assistance throughout their onboarding journey. Identify and implement improvements to the onboarding process to enhance efficiency and effectiveness. Develop and maintain documentation and resources to support the onboarding process. Help support new accelerators and ensure successful implementation across GTM systems. Examples of Desirable Skills, Knowledge, and Experience: Minimum of 2-3 years of experience in a customer-facing, operational, and/or program management role. Proven track record of improving processes and enhancing operational efficiency. Exceptional multitasking and organizational skills. Experience in SaaS or technology industries is a plus



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