Senior Solution Support Analyst
Há 5 dias
.At HAVI, since 1974, we haven't just been in the business of supply chain; we've been in the business of reimagining connections between people and the products they love to create a better future.
Joining the Tech HUB is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology
At HAVI Supply Chain Tech HUB, You Get… THE WORK …the chance to embark on a groundbreaking startup journey set to transform global supply chain results.
Here, you'll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world.
As you steer the change needed for the company's growth, your work will be purposeful, driving value and bringing smiles to everyday life.
THE PEOPLE …to work with a diverse mix of talent – an exceptional team of experts, trailblazers and problem solvers from around the globe.
Together, you'll seamlessly work across borders to achieve what you seem impossible.
THE ENVIRONMENT …to thrive in a supportive yet challenging environment where innovation to redefine what's possible is our commitment.
Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation – essential for shaping the future of Supply Chain Technology
ABOUT THE ROLE We are looking for a Senior Solution Support Analyst for our Global Business Services to join our Tech Hub
You will be responsible for providing technical support and assistance to customers or internal teams in an organization.
Your primary focus is on resolving issues related to software applications, systems, and technology solutions.
You will play a critical role in ensuring the smooth operation of an organization's technology solutions and contributes to customer satisfaction by addressing technical issues promptly and effectively.
You will support the Solution Owners in solution analyses, design, development, and testing as appropriate depending on the priority.
This role also involves documentation, monitoring, and continuous improvement of application support processes.
You will work closely with end-users, IT teams, solution analysts, application developers, and external partners to resolve issues, enhance application performance, and ensure optimal functionality.
THE SKILLS To set you up for success in this role, here are some key skills that will help you: Experience in solution support or a related IT role.
Experience with end-to-end business process, application configurations.
Fluency in English.
Proficiency in various software applications, operating systems, and troubleshooting tools.
Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators.
Excellent problem-solving skills to diagnose and resolve technical issues efficiently
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