Multi-Lingual Customer Success Manager
2 semanas atrás
Social network you want to login/join with:
Multi-Lingual Customer Success Manager, LisboaClient:Metacompliance
Location:Lisboa, Portugal
Job Category:Other
-$0-0/monthly
EU work permit required:Yes
Job Views:3
Posted:06.03.2025
Expiry Date:20.04.2025
Job Description:As a Customer Success Manager, you will work directly with our customers to ensure they are successfully using our products, achieving their desired return on investment, and are highly satisfied with our service. You will play a key role in minimizing customer cancellations, maximizing opportunities for upsell, and accurately forecasting future revenues from your allocated customer portfolio. This role requires a combination of relationship management, strategic thinking, and a keen understanding of customer needs to ensure long-term success.
Key Responsibilities: Develop strong relationships with customers, ensuring they are using our products effectively to meet their business goals and achieve maximum return on investment.Proactively manage customer accounts to ensure ongoing satisfaction, resolve issues promptly, and address any concerns to prevent cancellations.Identify upsell opportunities and work closely with the sales team to drive additional revenue from existing customers.Collaborate with customers to ensure high product usage, guiding them through new features and optimizing their experience to drive value.Accurately forecast revenue opportunities and potential risks within your customer portfolio, ensuring alignment with company growth objectives.Monitor and track key customer metrics including satisfaction, churn rate, upsell revenue, net revenue retention, and product usage.Act as a trusted advisor, delivering tailored recommendations to help customers maximize their success with our solutions.Collaborate with cross-functional teams (Sales, Product, Support) to ensure customers receive seamless service and support throughout their journey.Provide regular updates and reports to senior management on account health, satisfaction levels, and forecasts for future revenue.Experience & Qualifications: At least 2 years of experience in a customer-facing, business-to-business, commercial role, ideally within SaaS, technology, or cyber security industries.Proven ability to manage and build relationships with customers while driving retention and upsell opportunities.Strong communication and interpersonal skills, with a focus on customer satisfaction and solving business challenges.Experience with forecasting, customer success metrics, and identifying opportunities for growth within existing accounts.Excellent problem-solving skills and the ability to handle complex customer queries and resolve issues effectively.Strong organisational skills, with the ability to manage multiple customers and priorities simultaneously.Proficiency in CRM tools and other customer management systems.Languages: Required Languages: Fluent English & FrenchDesirable (additional) Languages: Fluent German, Italian & SpanishPerformance Metrics: Customer Satisfaction: Monitor and maintain high levels of customer satisfaction through proactive engagement, regular check-ins, and feedback collection.Rate of Churn: Minimize customer churn by addressing issues early, ensuring customers derive continuous value from our products.Upsell Revenue: Identify and drive opportunities for upselling additional services and features to your customer base, contributing to revenue growth.Net Revenue Retention: Ensure existing customers are maximizing their usage and renewals, while minimizing contract downgrades.Healthy Product Usage Metrics: Track and promote healthy adoption and usage of the product, ensuring customers are leveraging all relevant features and functions to achieve their desired outcomes.Salary & Benefits: Performance-related pay of up to 20% of base salaryInternational Team and Customer BaseIf this role genuinely excites you, we would love to see your application.
#J-18808-Ljbffr
-
Multi-Lingual Sales Development Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Multi-Lingual Sales Development Representative (English with French), LisboaClient:MetacomplianceLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:3Posted:06.03.2025Expiry Date:20.04.2025Job Description:Attention all Multi-lingual individuals who are seeking a new career....
-
Multi-Lingual Sales Development Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Multi-Lingual Sales Development Representative (English with German), LisboaClient:MetacomplianceLocation:Lisboa, PortugalJob Category:Other-$1917-36/monthlyEU work permit required:YesJob Views:3Posted:06.03.2025Expiry Date:20.04.2025Job Description:Attention all Multi-lingual individuals who are seeking a new...
-
Multi-Lingual Sales Development Representative
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Multi-Lingual Sales Development Representative (English with Italian), LisboaClient:MetaComplianceLocation:Lisboa, PortugalJob Category:Other-$1917-1917/monthlyEU work permit required:YesJob Views:3Posted:06.03.2025Expiry Date:20.04.2025Job Description:Attention all Multi-lingual individuals who are seeking a new...
-
Manager, Customer Success
Há 6 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiro.Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...
-
Manager, Customer Success
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Tempo inteiroManager, Customer Success page is loadedManager, Customer SuccessApply locations Portugal - Lisbon - Office time type Full time posted on Posted Yesterday job requisition id R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance...
-
Manager, Customer Success
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiroManager, Customer Success page is loadedManager, Customer SuccessLocations: Portugal - LisbonTime Type: Full timePosted on: Publié hierJob Requisition ID: R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled...
-
Customer Success Manager
Há 6 dias
Lisboa, Lisboa, Portugal Uphill Health Tempo inteiroCustomer Success Manager – Shape the Future of Healthcare Location: Lisbon, Portugal (Hybrid options available) About UpHill At UpHill, we're on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe streamline their...
-
Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro.Customer Success Manager - Spanish SpeakerCustomer Success Manager - Spanish SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30316Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes...
-
Customer Success Manager
Há 6 dias
Lisboa, Lisboa, Portugal Maze Impact SA. Tempo inteiroCustomer Success Manager – Shape the Future of HealthcareLocation: Lisbon, Portugal (Hybrid options available)About UpHillAt UpHill, we're on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe streamline their processes,...
-
Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro.Customer Success Manager - Spanish SpeakerJob DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and...
-
Manager, Customer Success
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...
-
Manager, Customer Success
4 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...
-
Customer Success Manager
Há 7 horas
Lisboa, Lisboa, Portugal Stott and May Tempo inteiroCustomer Success Manager (Portuguese & English) – Sao Paulo (Hybrid)The Customer Success Team is a trusted partner in building relationships, driving product adoption, and helping teams achieve their goals. As platform experts, they provide strategic guidance and inspiration to our customers in a dynamic, collaborative environment.About the RoleDevelop...
-
Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAs a Customer Success Manager, you will play a key role in nurturing and expanding client relationships, ensuring they maximize the impact of their branded apparel programs. You'll collaborate closely with marketing, design, and production teams to provide exceptional service, drive retention, and help clients achieve their branding goals through Assembly's...
-
Customer Success Manager
Há 3 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAs a Customer Success Manager, you will play a key role in nurturing and expanding client relationships, ensuring they maximize the impact of their branded apparel programs. You'll collaborate closely with marketing, design, and production teams to provide exceptional service, drive retention, and help clients achieve their branding goals through Assembly's...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Zendesk Tempo inteiro.Customer Success Manager - Spanish Speaker As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled...
-
Account Manager for Customer Success
Há 4 dias
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroJob DescriptionWe are looking for a highly motivated Account Manager for Customer Success to join our team at Tn Portugal.As a key member of our Customer Experience & Success (CE&S) organization, you will be responsible for driving customer success and delivering exceptional customer experiences.You will work closely with our customers to understand their...
-
Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroSocial network you want to login/join with:Customer Success Manager (German Speaker), LisbonClient:Blu SelectionLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:a412a379692aJob Views:12Posted:23.01.2025Expiry Date:09.03.2025Job Description:Are you ready to join an international company within the hotel and SaaS Sector? Are...
-
Customer Success Manager
Há 4 dias
Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiroCustomer Success Manager - Spanish Speaker Customer Success Manager - Spanish Speaker Apply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30316 Job Description As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different...
-
Customer Success Manager
Há 6 dias
Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiroCustomer Success Manager - Spanish SpeakerCustomer Success Manager - Spanish SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30316Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes...
