Associate Director, Retention

2 semanas atrás


Lisboa, Lisboa, Portugal Darkroom Tempo inteiro

.About Darkroom We're building the future of advertising and are looking for the minds to help us do it.
Darkroom is a progressive omnichannel growth marketing agency focused on retail, e-commerce, and consumer businesses.
We have been recognized as one of the fastest growing private companies in America by Inc. 5000 (2023), a top 1% digital advertiser by Varos (2023), and our founders were named Forbes 30 Under 30 recipients for Marketing and Advertising North America (2024).
This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Portugal, Mexico, Brazil, and Spain.
We are looking for a highly innovative, data-driven, and creative Associate Director, who's motivated by the challenge of working with some of the fastest-growing e-commerce and digital brands.
You will lead a team of email, SMS, and retention marketing industry experts to drive client revenue, and partner with internal cross-functional colleagues to go deeper on understanding our customer needs and insights with a specific focus on deepening retention and building loyalty.
You will lead a cross-functional team to go deeper building creative strategies in email and SMS campaign development to help our clients grow.
You Should Apply if this sounds like you: You're passionate about e-commerce and digital marketing.
You're immersed in the world of direct-to-consumer growth marketing.
We're looking for an expert Associate Director, Retention to join our team
In this role, you will lead a growing team within the Retention Marketing Department to strategically develop customized retention (and customer loyalty) marketing strategies that help our clients grow and scale.
7+ years of work experience in digital marketing.
You're passionate about developing creative customer journeys that drive loyalty and lifetime value.
You're passionate about building teams, training them on best practices, and helping them grow into experts.
You immerse yourself in scaling personalized D2C/e-commerce email and SMS programs that build deep customer relationships for clients.
You have experience working in Klaviyo (or a similar ESP's) including list segmentation, lifecycle drip automations, and triggered events.
Additionally, you have knowledge of Shopify and their tech stack options such as Privy, JustUno, Yotpo, Octane AI etc.
You have developed SMS and loyalty programming strategies and have experience working with SMS platforms such as Attentive, PostScript, SMSBump, or Klaviyo.
You're used to working in a fast paced environment and can project manage multiple tasks at once for yourself, your team and your clients.
You love making data driven decisions and excel at turning analytics into actionable SMS and email strategies that drive client revenue.
You dedicate time to learning and being on the cutting edge of trends and best practices in the world of DTC marketing



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