Back Office Specialist German Speaker
Há 1 mês
We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Technical Support Back Office Specialist with HCL Technologies, you will be supporting our German speaking stakeholders' Service Provider network, ensuring that their service coordination is functioning at optimal levels.The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize client driven tasks.TasksSupport the quote acquisition process and manage service approvals for various categories and stakeholders.Act as a query and escalation point of contact for both internal and external stakeholders.Contribute to operational performance management through ad-hoc and recurrent reportingMonitor service interventions related times of delivery and identify specific actions, to avoid breaching the time limit agreed to in the contractSupport the daily operational management of the service and delivery time management.Pursue any opportunity to maximize Profit and Loss performance, as well as overall efficiency measurements.RequirementsHigh School Diploma or Secondary School Completion Equivalent is the required minimum. A Bachelor's Degree in any field is a preferred.Experience with cross-functional engagementsIntermediate use level of the Microsoft Office SuiteA proven record of success in following and executing against defined transactional processes and meeting expected service levels, with the goal of exceeding them.IT Related Experience is a huge plus.Required Language Thresholds: German: (C2: Native-Level Fluency), English: (B2-Independent User Level)BenefitsCompetitive SalaryCareer Progression OpportunitiesWell rounded Health and Life Insurance PackagesOn-site gym: includes indoor pool access, fitness classes, and a football pitchStaff Canteen with varied food options and river-facing balcony seating#J-18808-Ljbffr
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Back Office Specialist German Speaker
2 meses atrás
Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Technical Support Back Office Specialist with HCL Technologies, you will be supporting our German speaking stakeholders' Service Provider network, ensuring that their service coordination is functioning at optimal levels....
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Back Office Specialist German Speaker
2 semanas atrás
Lisboa, Portugal Hcl Technologies Portugal Tempo inteiroWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Technical Support Back Office Specialist with HCL Technologies, you will be supporting our German speaking stakeholders' Service Provider network, ensuring that their service coordination is functioning at optimal levels....
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Lisboa, Portugal Talent Search People Tempo inteiroFront and Back Office Specialist with a High Level of German Lisboa Front and Back Office Specialist with a High Level of GermanLisboa Lisbon, Lisbon, Portugal Where will you work? Our client is a leading multinational delivering Customer Experience solutions in Lisbon.What will you do? In your-- day:- You will be the first point of contact for customers-...
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