Network Systems Engineer

Há 3 dias


Porto, Portugal Odoo Tempo inteiro

.About Nonius 18 years of experience in hospitality technology Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers.Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.Job description/specification We are looking for a Systems Engineerto be part of a Customer Services team that is responsible for network systems implementation, maintaining existing systems and highly available network architectures that meet business objectives and SLAs.This position is based in the city of Maia in Portugal.Responsibilities Technical Consulting responsibilities Lead successful project planning and management from start to finish; Drive project tasks andwork orders to completion through remote coordination with field technicians and subcontractors; Ensure smooth project handover with thorough technical reports; Provide expert technical guidance for complex projects and support requests; Mentor and train juniorengineers to enhance their skills and knowledge; Deliver exceptional customer satisfaction through efficient execution of high-complexity projects; Adhere to technical consultancy and company processes to drive excellence in all projects. Customer Support responsibilities Execute support tickets/tasks assigned for/during the shift; Execute complex supporttickets/tasks by product expertise; Attend phone calls fromcustomers or guests when assigned in the shift; Validate and accept projects technical reports from projects area; Plan and create resolution guidelines/scripts for preventive maintenance tickets/tasks; Coordinate support activities with field technicians; Propose improvements tothe Work Instructions of the Customer Support area with positive impact on customer satisfaction and Team productivity/satisfaction; Comply with the definedCustomer Support Processes and Work Instructions of the Customer Service Department. Must Have Cisco and/or other Networks vendors certifications; Expertise in multi-service network architectures to support IPTV, Critical applications, VOICE, Guest Wi-Fi, CCTV, etc



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