Customer Service Representative

Há 1 mês


Porto, Portugal Minacs Tempo inteiro

.Customer Service Representative (French-speaking) - Social Media Job Title: Customer Service Representative (French-speaking) - Social Media Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will be supporting our client's different areas of social media. You'll be an active part in ensuring client guidelines and participating in the service improvements provided to all users. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Service Representative, you will: Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries. Put together solutions to support and expand your customer's self-serve advertising customer base. Manage all different types of inquiries generated via inbound activities such as chat, email, and social media messenger. Demonstrate the value of advertising solutions and provide post-sales support for all self-service products. Take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience. Your qualifications Concentrix is a great match if you: Have online advertising experience (big plus, but not mandatory). Are fluent, verbal and written in French (C1). Have an intermediate level of English. Are familiar with online advertising products/vendors. Can multitask & work under pressure. Are a fast learner and diligent worker. Can provide background checks (certificate for highest level of education, references from previous employment, clean criminal record). If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role. What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs). Competitive salary and performance bonus. Central location in Porto, Portugal



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