Desktop Systems Administrator I

4 semanas atrás


Porto, Portugal Five9 Tempo inteiro

.Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area's fastest growing companies. To complement our rapid growth, we are actively looking for a talented and experienced Junior Desktop Support Administrator to join our team in Porto.The Desktop Support Administrator position is responsible for desktop-related support issues for the Porto office and remote users throughout Europe. The position interfaces with end-users across all business units at multiple levels and assists IT support personnel in troubleshooting server and network failures. The position allows for participation in global projects, providing an opportunity for the individual to collaborate with colleagues from other Five9 sites. The Desktop Support Administrator is integral to smooth operations of the IT Service Desk and must wear many hats to be successful. The position will require off-hours support, with occasional weekends and evenings as necessary.Major Responsibilities:Serve as the escalation point of contact for resolution of desktop/laptop related problems in a 1000+ customer enterprise.Respond to Service Desk calls, walk-ups, incidents, and tasks, following in-house procedures and escalation processes utilising our ticketing system.Administer and support enterprise level solutions for managing computing devices within the Five9 global enterprise.Troubleshoot research, diagnose, document, and resolve technical issues in a timely manner involving the client compute environment and infrastructure.Provide support services to Five9 employees with technical problems and information technology issues including, but not limited to Apple, Microsoft, VPN or mobile devices, involving desktop, laptop, communication devices or network services from local personnel or remote employees.Serve as the on-site "smart hands" for Five9 Corporate IT Infrastructure teams for instruction led tasks such as TelCo closet troubleshooting, equipment racking and network routing.Perform installations, configurations, upgrade tasks, basic repairs and troubleshoot laptop/desktop and workstations, resolve minor to major hardware, software and networking issues.Assist in identifying resolution gaps at the Service Desk, with any standard operating procedures and customer service guidelines relating to IT support.Document and maintain hardware management lifecycle.Participate in developing documents, implement standard operating procedures and customer service guidelines relating to remote IT support



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