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Dutch Speaking Quality Analyst
2 meses atrás
The House Of Mercier is seeking a Dutch Speaking Quality Analyst to join our vibrant team in Lisbon.
In this pivotal role, you will be responsible for ensuring the highest quality of service delivery to our Dutch-speaking customers.
You will analyze customer interactions, provide feedback to agents, and identify areas for improvement, helping to elevate the standard of customer service we offer.
If you are detail-oriented, passionate about quality assurance, and eager to contribute to a customer-centric environment, we want to hear from you
Responsibilities Monitor and evaluate customer interactions with the support team for Dutch-speaking clients.
Provide detailed feedback and coaching to customer service representatives to enhance their performance.
Identify trends in quality metrics and recommend actionable improvements.
Conduct regular quality assurance audits and create reports to track quality performance.
Collaborate with management to develop training programs based on quality analysis.
Stay informed about product updates and customer service policies to ensure accurate evaluations.
Assist in setting quality standards and benchmarks for the team.
Requirements Fluency in Dutch and proficiency in English; additional language skills are an advantage.
Experience in quality assurance, customer service, or a related field preferred.
Strong analytical mindset and attention to detail.
Excellent verbal and written communication skills.
Ability to provide constructive feedback and mentor others.
Familiarity with quality metrics and reporting tools.
A commitment to maintaining high-quality standards and improving customer experiences.
