Cs Engineer Team Lead
Há 1 mês
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
CS Engineer Lead will be responsible for managing and developing the international Customer Success Engineer team at Agicap Global. This role will focus on automating Customer Success Tasks (CTA) to enhance efficiency and scalability across our operations globally. You will work closely with cross-functional teams, including Key Account Managers (KAM), Onboarders, and Account Managers (AM), to support their workflow and streamline customer onboarding processes.
Your mission :
Lead and manage the international CS Engineer team , providing guidance, support, and performance management.
Drive the automation of Customer Success Tasks (CTAs) to improve operational efficiency and reduce manual effort.
Collaborate closely with Customer Success teams (KAM, Onboarder, AM) to understand their needs and provide technical solutions.
Develop and implement project plans for ongoing automation initiatives, ensuring timely delivery and alignment with business objectives.
Lead change management initiatives within the team, facilitating the adoption of new tools and processes.
Maintain a deep understanding of Customer Success workflows to identify opportunities for process improvement.
What we are looking for :
You have a degree from an engineering or business school.
You have at least 3 years of relevant work experience , with previous exposure to team management .
You are fluent in French and English , both spoken and written.
You have strong proficiency in Python and understand the REST API concept.
You excel in project management and change management , with the ability to prioritize, organize yourself, and communicate effectively.
You are a natural leader who takes initiative and drives your team toward success.
You thrive in an adaptable and dynamic environment, and you're comfortable working in international contexts .
You are ambitious, humble, and attracted to the start-up spirit .
You are versatile and enjoy tackling new challenges.
What we offer :
A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs
Great opportunities to advance your career within a fast-growing international company
Daily challenges working with SME executives and CEOs
A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of:
First meeting with the Talent Acquisition team
A role play or case study with the respective department
Final round with management (and sometimes C-level decision-maker)
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours .
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team
#J-18808-Ljbffr
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