Cmdb Analyst

col-wideJob Description:

The key accountabilities for this role are:
Ensure effective management of the CMDB and that the content is accurate. Maintains CIs to ensure CMDB accuracy and completeness
Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with
Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
Works with other ITSM processes to understand new requirements and identify how Configuration management can support
Support and administer the tool for configuration and asset management, and additional applications or modules as assigned

The key accountabilities only describe the main activities and is not exhaustive. It evolves depending on the expertise level and ongoing projects.

Knowledge, skills and experience required:

Degree in Computer Science, or Business Administration, or in other related field.
Knowledge of IT Configuration and Asset Management processes.
Knowledge of Asset discovery tools
Solution-oriented mindset and able to provide recommendations for the current and future platform.
Familiarity with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
Able to generate reports for KPIs.
Strong organizational skills.
Excellent collaboration, customer service, and communication skills to work in a team environment.
Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

Core Values

Unity
We respect and value the people we work with
We are unified through a common purpose
We embrace diversity and strive for inclusion

Integrity
We value transparency, communicate honestly and share information openly
We act with integrity in everything we do
We don't hide our mistakes, and we learn from them

Agility
We act with a sense of urgency and decisiveness
We are adaptable, responsive and embrace change
We take smart risks

Energy
We are positively driven to make a difference and challenge the status quo
We focus on and encourage personal leadership
We motivate each other with our ambition

Accountability
We deliver maximum value to our customers and stakeholders
We take ownership and are accountable for the outcome
We reward and celebrate performance

Euronext Values

Unity
•We respect and value the people we work with
•We are unified through a common purpose
•We embrace diversity and strive for inclusion

Integrity
•We value transparency, communicate honestly and share information openly
•We act with integrity in everything we do
•We don't hide our mistakes, and we learn from them

Agility
•We act with a sense of urgency and decisiveness
•We are adaptable, responsive and embrace change
•We take smart risks

Energy
•We are positively driven to make a difference and challenge the status quo
•We focus on and encourage personal leadership
•We motivate each other with our ambition

Accountability
•We deliver maximum value to our customers and stakeholders
•We take ownership and are accountable for the outcome
•We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks,projects.