Customer Support For Online Video Platform
3 semanas atrás
Embrace the future
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.
This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You will be handling customers' queries via phone, e-mail, and chat, identifying the client's problem and troubleshooting to find the solution.
Full-time in office, in Lisbon. REQUIREMENTS Native Swedish level written and spoken communication skillsMinimum B2 Level English Spoken and WrittenAt least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentGood communication skills, both verbal and oralEuropean Nationality or Portuguese Work PermitProactive attitude and strong team spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently, and to a high standardAbility to handle not only customers' emotions but also being able to empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends, and/or holidays) / Shifts: 7AM to 7PM / Monday to SaturdayRESPONSIBILITIES You will be answering customers' queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team can address them as a bunchProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined proceduresOUR OFFER Opportunity to be part of a global organization focused on developmentOpen-minded and multinational environmentTraining & development opportunitiesRelocation support and allowance (only applicable to candidates moving from abroad Portugal)Two months of paid training agreementOne year Full-time Contract, with 30 days of probationPrivate health insurance including family plan (Spouse + children free of charge)Life insuranceChild benefits such as Nursery Voucher and Student VoucherDoctor at office for 2 hours once a weekEmployee Assistant Program (EAP) to promote wellbeing of employee's (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/"Dia platino" service)Discount membership and access to various gyms across PortugalIn Cognizant offices, you have access to fresh fruit, water, coffee, and tea daily
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