Noc Engineer

Key accountabilities
• Contribute to managing the lifecycle of IT process (Change, Problem, Capacity…) and assist operational teams in resource planning
• Analyze and resolve IT related issues and queries with the business
• Ensure the necessary supporting documentation report on IT process is accurate and meets the required standards in a consistent, professional and measurable manner
• Create customer reports and perform analysis and regular KPIs
• Advise teams on missing or required information needed to assess the production of internal IT process
• Provide technical support to internal and external users of IT applications and hardware.
• Liaise with senior staff to advise projects of existing demands on the live production services
• Work with customers to ensure Service Level Agreement (SLA) levels are maintained
• Answer performance and capacity issues that affect the live production environment
Your profile
• Strong problem-solving and analytical skills
• In-depth knowledge in either capacity planning, IT problem solving, IT change
• Preferably hold ITIL certification
• Possible Linux, data warehouse (Unix, Oracle) and scripting experience
• Flexibility and ability to work in environments with changing priorities Euronext Values Unity • We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
Integrity • We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don't hide our mistakes, and we learn from them
Agility • We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
Energy • We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
Accountability • We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
About Us Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.3 trillion in market capitalisatio n as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe's leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.