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.Select how often (in days) to receive an alert:Title: Owner Services Account Manager (EJME)Company: EJME (Portugal) Aircraft Management, Lda.Area of Interest: Customer ExperienceLocation: Paço de Arcos, PT, 2774-550Purpose of PositionInteract with EJME Owners, NetJets Owners and Charter Clients concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and NetJets, to provide customers with an uncompromisingly efficient, prompt, consultative and personalised interface, in order to deliver a unique experience and to continuously increase their satisfaction.Tasks and ResponsibilitiesManage the first point of contact between NetJets Owners and the assigned managed accounts of Executive Jet Management Europe (EJME), answering incoming calls and dealing with e-mails and other messages, to assist customers in their specific enquiries, new flight reservation requests and changes on the existing reservations, in the most prompt, consultative, personalised and efficient way, in order to guarantee that customer needs are anticipated, met and exceeded and creative solutions are provided to fulfil their travel needs; Handle the travel needs of allocated Owners, from the owner's first contact to the actual flight following (during business hours), to the post flight follow-up, to provide them with a centralized point of contact and a unique and personalized approach, guaranteeing that Owner needs are anticipated, met and exceeded and that a service of excellence is delivered; Provide information to Owners regarding airports, restrictions, aircraft performance, documents required for travel and other details in order to deliver an uncompromisingly and efficient level of service; Load the flightdetails of new reservations and changes accurately and promptly into the reservations system (IJET/ETM) in order to guarantee that all relevant departments have the correct and necessary data to fulfil the Owners requests, providing high quality customer service; Guarantee the flight's feasibility, by checking information in the reservation system, in order to promptly send the flight confirmation to Owners, delivering a high standard of service; Coordinate withthe Maintenance Department for EJME aircraft and the aircraft Owner, to schedule the most suitable time for maintenance options in order to ensure minimum flight schedule disruption due to aircraft maintenance tasks; Liaise with theLead Pilot of each EJME aircraft to establish the most efficient crew levels according to the needs of the Owners in order to ensure that each aircraft is crewed to minimise any flight disruption for the owner; Anticipate or resolve, in conjunction with the relevant EJME and/or NJE department(s) (Sales, Scheduling, Catering and Ground Transport etc
