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Senior Application Support Engineer
2 meses atrás
.Job Description Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You'll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you'll be able to explore a huge tech stack. The Leasing production team is supporting the BPCE Lease Business. BPCE Lease is a subsidiary company of 700 ends users. They use 30 applications to promote leasing deals to professionals and retail clients from banks of our BPCE Group (Banques Populaires, Caisse d'Epargne, Bred…). They finance real estate and furniture like cars, boats, wind turbines… We are in charge of IT platform from digital applications for final customers to backoffice applications to pay suppliers and take a rent to final customers. This perimeter needs to provide 24/7 support, due to its 'online digital banking' business and due to Control-M jobs/CFT night executing. These platforms run on Windows for 20% and Linux servers for 80% with Jboss/IBM HTTP Server or Apache/Informatica/Filenet middleware and Databases running on Exadata Oracle servers. Installations are made with XLDeploy/XLRelease, monitoring with Zabbix/Appdynamics/ELK. 90% of our applications are editor's solutions. Our team manage IT platforms in production (solve incidents and deliver changes on applications and jobs without interruption for customers) and build IT architectures on our internal cloud and cloud providers like AWS, SalesForce, Azure during business projects. You will work with different teams like dev teams from BPCE SI, infrastructure and security teams from BPCE IT. The Production Engineer participates in projects in the construction and production phases of application developments. It ensures the proper functioning of the applications under its responsibility by taking into account the availability of resources. He can also help define the technical components of the IS and manage changes. It provides advice, assistance, information, training and early warning on integration, and oversees progress and continuous improvement. Missions Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions. Ensure the availability of technical resources. Analyze and correct incidents in levels 2 and 3. Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams. Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions
