Technical Writer
3 semanas atrás
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We're on the lookout for a technical writer to help us build and maintain Pipedrive's knowledge base in our Lisbon office. This is a critical role that spans multiple areas across the organization. You'll get the chance to work with our awesome product growth team, reporting directly to the head of experience optimization and working closely with the product team and business leaders. If you enjoy unraveling technical details and transforming them into easily digestible, user-friendly articles that empower others, we'd love to meet you
Your new adventure:Create and maintain product documentation for customers within the knowledge base and contextual help panel through a content management systemCollaborate with other teams within Pipedrive to ensure new product updates are coveredRespond to and manage internal requestsCollaborate with the localization team to ensure new and updated articles are translated into support core languages (EN, PT, ES, FR, DE)Smoothly navigate the planning, writing, and editing process to ensure on-time deliveryEnsure knowledge base information is clear, fast to access, and meaningful, with the objective of increasing page views per ticketRegularly review content and report trends or areas needing improvementManage and respond to feedback left on contentContribute to discovering and testing the best ways to present information to our target audience Does this sound like you?Proven working experience with content writing and managementAbility to deliver high-quality documentation with strong attention to detailStrong writing, editing, and English language skills (proficiency or native-level English is a plus)Passion for creating great contentAbility to break down complex concepts into engaging and easily digestible contentGood understanding of how language choice affects the intended audienceStrong time management and prioritization skillsExcellent communication skills, both verbal and writtenResults-driven mindset Why Pipedrive?A value-driven work environment where people come firstA lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and BerlinA team serious about getting things done while not taking ourselves too seriouslyA world-class working environment full of the usual nice perks and some moreFreedom to execute your ideas with a passionate and motivated team supporting youFlexible working hours as long as you're there for your team membersLots of room for personal and career development, with internal and external training opportunitiesCompetitive salary including all the benefits you'd expect from a great employer (health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.) Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.
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We're on the lookout for a technical writer to create and maintain Pipedrive's knowledge base and help users get the most out of our product. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
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